Business Sales Architect IV

Job Purpose:

This role plays a critical role in driving business growth for Hawaiian Telcom business customers by leveraging your technical expertise to align customer needs with innovative technology solutions. Reporting to Manager -- Sales Architects, Sales Architects play a key role in pre-sales activities, collaborating with clients to understand their requirements and crafting compelling solutions that drive positive business outcomes. The position requires a blend of technical proficiency, strategic thinking, and effective communication skills to successfully position and sell the company's technology offerings.

Essential Functions:

• Solution Design and Architecture
• Collaborate with clients to understand their business challenges and goals.
• Design and present technology solutions that align with customer needs, ensuring a seamless integration with existing systems.
• Work closely with the technical team to translate customer requirements into actionable plans.
• Sales Support
• Act as a technical liaison between the sales team and customers, providing insights into the feasibility and benefits of proposed solutions.
• Support the development of sales proposals and technical documentation.
• Assist in the preparation and delivery of product demonstrations.
• Customer Needs Assessment
• Conduct in-depth assessments of customer needs, ensuring a thorough understanding of their objectives and pain points.
• Collaborate with the sales and product teams to tailor solutions that address specific customer requirements.
• Technical Leadership
• Stay informed about the company's technology stack and updates.
• Provide technical guidance to the sales team, ensuring a deep understanding of the technical aspects of the products and services offered.
• Project Coordination
• Work closely with project managers and delivery teams to ensure a smooth transition from sales to implementation.
• Provide ongoing support to customers during the post-sales phase

Relevant Work Experience:

Minimum of 12 years of experience in roles such as Sales Engineer, Solutions Architect, or a similar position, with a focus on supporting customer needs and outcomes using company technologies.

Education:

Bachelor's degree in Computer Science, Information Technology, or a related field. Master's degree preferred.

Certifications, Accreditations, Licenses:

• Relevant certifications in the Hawaiian Telcom's technology stack.
• Sales or technical certifications in related fields.

Special Knowledge, Skills and Abilities:

• Technical Skills:
• Proficiency in system design, cloud computing, architectural frameworks, security and networking technologies that include Cisco, Palo Alto, Arista, Fortinet, EMC, and other prevailing customer hardware.
• In-depth knowledge of at least one major cloud platform (AWS, Azure, or Google Cloud).
• Familiarity with programming languages, databases, and enterprise IT infrastructure.
• Networking Expertise:
• Extensive experience in designing and implementing network solutions for large-scale environments.
• Knowledge of network protocols (TCP/IP, DNS, DHCP), security, and performance optimization.
• Certifications: CCIE, CCNP, JNCIP, or equivalent.
• Sales and Customer Focus:
• Proven experience in a customer-facing technical role, understanding and addressing customer needs through technology solutions.
• Ability to effectively communicate the value proposition of company technologies to clients.
• Communication Skills:
• Excellent written and verbal communication skills.
• Ability to convey technical concepts to both technical and non-technical stakeholders.
• Leadership Skills:
• Proven leadership and collaboration skills.
• Strong problem-solving and strategic thinking abilities.

Supervisory Responsibility:

This position does not have any supervisory responsibilities