We are seeking an organized, dependable, and customer-focused Sales Assistant to support our sales team in a fast-paced apparel and production environment. This position helps manage customer orders, prepare quotes, coordinate order details, and communicate with internal departments to ensure orders move smoothly from sale through production.
Responsibilities
Provide daily administrative and sales support to Account Executives and the Sales Team
Assist with preparing quotes, proposals, and customer orders
Enter and update orders accurately in the company system
Confirm garment styles, colors, sizes, quantities, pricing, and customer deadlines
Communicate with customers regarding order details, approvals, changes, and status updates
Coordinate with the Art, Purchasing, Production, and Shipping departments
Follow up on artwork approvals, purchase orders, deposits, and other information needed to move orders into production
Assist with sourcing apparel and promotional products for customers
Check product availability and communicate potential inventory or backorder issues
Maintain accurate customer records, notes, and order information
Help Account Executives stay organized with open orders and upcoming deadlines
Prepare samples and sales materials for customer meetings
Assist with customer pickups and completed orders when needed
Respond to customer inquiries by phone and email
Help resolve order questions and issues in a professional and timely manner
Perform additional sales and administrative duties as needed
Qualifications
Previous sales support, customer service, administrative, or order-entry experience preferred
Experience in apparel, screen printing, embroidery, promotional products, or manufacturing is a plus
Strong organizational and time-management skills
Excellent attention to detail and accuracy
Strong written and verbal communication skills
Ability to manage multiple orders and deadlines at the same time
Comfortable working in a fast-paced, team-oriented environment
Strong computer and data-entry skills
Professional and customer-focused attitude
Dependable and willing to assist wherever needed
Key Skills
Customer Service
Order Entry
Sales Support
Quote Preparation
Order Tracking
Product Sourcing
Attention to Detail
Organization
Communication
Problem Solving
Teamwork
Position Overview
The Sales Assistant plays an important role in supporting the sales process and ensuring customers receive accurate, timely, and professional service. This person serves as a key connection between the customer, sales team, and production departments, helping make sure each order is complete and ready for production.
Numbers & Facts
Location
Hanover, MD
Job Type
Full-time
Skills
Administrative Skillsunmatched
Apparel Manufacturingunmatched
Communication Skillsunmatched
Consumer Promotionsunmatched
Customer Relationsunmatched
Customer Support/Serviceunmatched
Data Entryunmatched
Detail Orientedunmatched
Garment Colorunmatched
Health Insuranceunmatched
Manufacturingunmatched
Marketing/Sales Collateralunmatched
Order Managementunmatched
Order Processingunmatched
Organizational Skillsunmatched
Presentation/Verbal Skillsunmatched
Pricingunmatched
Printingunmatched
Problem Solving Skillsunmatched
Production Systemsunmatched
Professional Servicesunmatched
Promotional Productsunmatched
Proposal Writingunmatched
Purchase Ordersunmatched
Purchasing/Procurementunmatched
Salesunmatched
Sales Administrationunmatched
Sales Managementunmatched
Sales Supportunmatched
Team Buildingunmatched
Team Playerunmatched
Time Managementunmatched
Track Customer Issuesunmatched
Writing Skillsunmatched
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