Business Services Analyst

Business Services Analyst

Salary

$65,910.00 - $119,905.50 Annually

Location

Prince William County, VA

Job Type

Full-Time (FT)

Job Number

202610869

Department

COMMUNITY SERVICES

Division

Emergency, Assessment & Trauma Services

Opening Date

10/05/2026

Closing Date

10/19/2026 11:59 PM Eastern

GRADE

C41

Hiring Salary

$65,910.00 - $119,905.50 Annually

• Description
• Benefits
• Questions

Introduction

Are you an experienced administrative professional who thrives on improving operations, streamlining processes, and leading teams? Do you want to put your organizational and business expertise to work improving access to behavioral health services for individuals and families across Prince William County? Prince William County Community Services is seeking a motivated Business Services Analyst to support our ACCESS program, the primary point of entry for individuals seeking behavioral health and substance use services. The ideal candidate brings strong organizational and leadership skills, along with experience managing administrative operations in a healthcare or behavioral health setting.

About This Role:

In this role, youll provide administrative leadership and operational oversight to the Same Day ACCESS Administrative Team. Youll manage daily operations, coordinate staff coverage, oversee workflow, and set performance expectations to ensure smooth, high-quality administrative service delivery. Youll also monitor and help implement ACCESS performance measures and evaluate procedures and workflows for compliance with DBHDS and agency requirements. Beyond day-to-day operations, youll drive quality improvement initiatives, identifying trends, setting performance goals, and recommending process improvements. Youll also partner with the ACCESS Program Manager to coordinate recruitment, onboarding, orientation, and ongoing training for administrative staff supporting Same Day ACCESS.

This is a great opportunity for someone who enjoys variety, wants to make a tangible impact on how the community accesses behavioral health services, and is looking to grow their leadership experience in a mission-driven environment.

Minimum Requirements:

• High school diploma or GED
• 4 years of experience in an administrative role in healthcare operations
• 1 year of experience in supervising professional administrative staff

Preferences:

• Experience coordinating and monitoring administrative operations, workflows, or business processes in healthcare, behavioral health, or human services environments.
• Experience in coordinating/scheduling customer intakes, registration, check-in processes and workflows, EHR support, and /or daily front-door operations.
• Experience in recruitment, training, coaching, mentoring and completing performance evaluations
• Proficiency in Microsoft Office, Outlook, Excel, Word, Teams, OneDrive, SharePoint
• Experience in Healthcare/behavioral health administration
• Experience using Electronic Behavioral Health Record

Special Requirements:

• Must possess a valid drivers license

• Must pass DMV record check

• Must pass TB test

• Offer of employment is contingent upon the candidate passing a fingerprint-based national criminal history record check.

• Child Protective Services Requirements: Effective 1999, mandated by the Department of Behavioral Health and Developmental Services, 12VA35-105-400 rules and Regulations for Licensing Providers by the Department of Behavioral Health and Developmental Services related to Criminal Registry Checks, a search of the registry of founded complaints of child abuse and neglect maintained by the Department of Social Services.

Work Schedule: Monday - Friday

Starting Salary Range: $65,910.00 - $119,905.50 Annually

We also offer great benefits including:

• Retirement from the Virginia Retirement System (VRS)
• 401a and 457 retirement savings plans
• Paid Annual Leave / Sick Leave / Personal Leave
• Paid Holidays
• Group Medical, Dental, & Vision Health Plans
• Group Life Insurance
• Employee Assistance Program (EAP)
• Career Development Opportunities

Full-time positions with Prince William County Government qualify for Public Service Loan Forgiveness. Click here PSLF for additional information.

NOTE: The above position description is intended to represent only the key areas of responsibilities; specific position assignments will vary depending on the business needs of the department. To view the class description in its entirety, click here for the class description.

Prince William County is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the County will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

SEE YOURSELF HERE!

Prince William County Government offers medical plans with corresponding pharmacy and basic vision coverage, as well as dental plans and a separate vision plan.

Full-time and part-time Prince William County Government employees are eligible to participate in our plans; however, the level and cost of benefits depends on the classification of the position.

The following positions do not accrue leave and are not eligible for holidays or other fringe benefits:

• Temporary
• Provisional
• Seasonal employees

Click on the link below to explore our plans and rates.

Prince William County Benefit Programs

01

By submitting this application, I understand the following: 1) Only the information provided on my application is used to determine my qualifications; 2) My resume will not substitute for the education, work experience, and required fields on the Prince William County application; 3) Only responses to Supplemental Questions that can be verified in my submitted education and work experience will be credited and 4) If selected, my employment dates will be verified for the past three (3) years (if applicable), with a required reference from my current or most recent employer.

• Yes, I acknowledge and understand the above statement and wish to continue in this process.
• No, I do not wish to proceed any further in this process.

02

Please select the option that best describes your education.

• Bachelors degree or higher in a related field
• Associates degree in a related field
• Some college - equivalent to 30 hours
• High school diploma or G.E.D.
• None of the above

03

Do you have 4 or more years of experience in an administrative role in healthcare operations?

• Yes
• No

04

Briefly describe your experience in an administrative role in healthcare operations. If it is not applicable, please write N/A

05

Do you have 1 or more years of experience supervising professional administrative staff?

• Yes
• No

06

Please quantify your experience coordinating and monitoring administrative operations, workflows, or business processes in healthcare, behavioral health, or human services environments.

• 4 or more years of experience
• 3 years of experience
• 2 years of experience
• 1 year or less of experience
• No experience

07

Please select the front-door/intake operations activities with which you have experience. Select all that apply.

• Coordinating or scheduling customer intakes
• Managing registration or check-in processes
• Overseeing daily front-door operations
• Providing EHR-related administrative support
• Managing workflow for intake or scheduling processes
• None of the above

08

Please select the staff leadership activities with which you have experience. Select all that apply.

• Recruitment and interviewing
• New employee onboarding and orientation
• Training and staff development
• Coaching and mentoring
• Completing or contributing to performance evaluations
• None of the above

09

Please quantify your experience of coaching, mentoring, or completing performance evaluations for administrative staff.

• 4 or more years of experience
• 3 years of experience
• 2 years of experience
• 1 year or less of experience
• No experience

10

Please select the Microsoft Office and collaboration tools with which you are proficient. Select all that apply.

• Outlook
• Excel
• Word
• Teams
• OneDrive
• SharePoint
• None of the above

11

Please quantify your experience in healthcare or behavioral health administration.

• 4 or more years of experience
• 3 years of experience
• 2 years of experience
• 1 year or less of experience
• No experience

12

Do you have experience using an Electronic Behavioral Health Record (EHR) system?

• Yes
• No

Required Question

Employer Prince William County Government

Address 1 County Complex Court

Prince William County, Virginia, 22192

Website https://www.pwcva.gov/department/human-resources/careers