Business Services Coordinator

Job Description

We are seeking a detail-oriented and customer-focused Business Services Coordinator to support our daily operations and deliver exceptional service to both internal and external customers. This role plays a critical part in ensuring efficient business processes by managing customer interactions, coordinating service requests, and supporting cross-functional administrative needs.

The ideal candidate thrives in a fast-paced environment, demonstrates strong organizational skills, and is committed to delivering a high level of accuracy and customer satisfaction.

Job Responsibilities

• Serve as a primary point of contact for incoming customer calls, ensuring timely resolution and a high standard of service
• Some cash handling responsibilities as required
• Process electronic and telephone orders and service requests
• Monitor and manage the general email inbox, responding to inquiries and routing requests as needed
• Coordinate service dispatch and schedule service calls, including placing and tracking work orders
• Conduct customer follow-up calls to ensure satisfaction and resolution of issues
• Prepare and process shipping routes, including printing and posting necessary documentation
• Address customer inquiries, discrepancies, complaints, and invoice-related questions via phone, email, and written communication
• Process refunds and support billing-related activities
• Perform program auditing and support efforts to ensure compliance with company service standards
• Assist with administrative tasks and cross-functional projects as needed to support overall business operations

Qualifications

What We're Looking For

• Experience: 3-5 years of relevant work experience preferred
• Education: High School Diploma required; Associate's Degree preferred
• Technical Skills: Proficiency in Microsoft Office, with strong Excel skills required
• Communication: Excellent verbal and written communication skills
• Customer Focus: Strong customer service mindset with the ability to resolve issues effectively
• Organization: High level of organization, attention to detail, and accuracy
• Multitasking: Ability to prioritize workload, manage multiple tasks, and meet tight deadlines
• Collaboration: Ability to build and maintain positive working relationships across teams
• Integrity: Demonstrates professionalism, reliability, and sound judgment in all interactions

Education

About Aramark

Our Mission

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

About Aramark

The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what youre pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook, Instagram and Twitter.