Job Summary We are seeking a Customer Service Representative to join our team. In this role, you will communicate with customers to identify their needs, process requests, answer incoming calls and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and is able to remain calm under pressure.
Responsibilities
Receive a high volume of inbound calls and emails
Identify the reason for the customer’s call, collect relevant information, and provide a solution.
Use best practices in customer service techniques to develop rapport and build relationships with customers
Document all customer interactions
Meet personal and team goals
Qualifications
High school diploma/GED
Previous experience as a Customer Service Representative or in a similar role is preferred
Comfortable using computers and customer management software
Excellent phone and verbal communication skills
Understanding of active listening techniques
Ability to work well under pressure
Highly organized with the ability to prioritize projects and manage time effectively
Numbers & Facts
Location
Arlington, TN
Job Type
Part-time
Skills
Best Practicesunmatched
Business Servicesunmatched
Call Volumeunmatched
Communication Skillsunmatched
Computer Skillsunmatched
Customer Relationsunmatched
Customer Support/Serviceunmatched
Develop Methodologiesunmatched
Establish Prioritiesunmatched
High School Diplomaunmatched
Needs Assessmentunmatched
Organizational Skillsunmatched
Presentation/Verbal Skillsunmatched
Small Companyunmatched
Systems Administration/Managementunmatched
Telephone Skillsunmatched
Time Managementunmatched
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