Business Services Lead

Job Title: Business Services LeadDepartment: Business Services Reports To: Project Director Location: Chicago Cook County Partnership Workforce Development Area, Location could be based at either Olive Harvey AJC or Daley AJCStatus: Exempt Position SummaryThe Business Services Lead (BSL) is responsible for providing leadership, coordination, and strategic direction for employer engagement and business services activities across the Chicago region. This position oversees outreach efforts, strengthens employer partnerships, and ensures alignment between workforce development initiatives and regional economic needs.The Business Service Lead works under the Project Director of the Chicago projects to provide ongoing direction, support, and guidance to Business Servies Representatives (BsRs). The position collaborates closely with internal teams, including Employment Services (ES), Reemployment Services and Eligibility Assessment (RESEA), and Program Outreach to ensure effective employer engagement, job development, and successful placement outcomes.This role serves as a key driver of employer strategy, performance outcomes, and continuous improvement in business services delivery. Essential Duties and ResponsibilitiesLead and coordinate employer outreach strategies across assigned service areasProvide guidance, support, and performance coaching to Business Service Representatives (BSRs)Assist Project Director in setting and tracking individual scorecard goals and performance for Business Service Representatives.Develop and maintain high-level relationships with key employers, industry partners, and stakeholdersIdentify and prioritize strategic industries and employers aligned with regional labor market demandOversee the development of job orders, employer partnerships, and workforce service utilizationCollaborate with ES, RESEA, and program Outreach teams to ensure effective matching of qualified candidates to employer needsAnalyze labor market information and workforce data to guide outreach and engagement strategiesCoordinate regional hiring events, job fairs, sector-based recruitment efforts, and employer forumsEnsure accurate and consistent documentation of employer engagement activities and outcomesTrack team initiatives and outcomesTrack and ensure team's documentation quality and timeliness for supporting entries into the Work in Texas system (as appropriate).Monitor outreach performance metrics and recommend strategies for continuous improvementRepresent the organization at high-level community, business, and economic development eventsEnsure compliance with workforce program policies, procedures, and reporting requirementsSupport the development and implementation of business engagement initiatives and best practices Minimum QualificationsBachelor's degree in business administration, Public Administration, Marketing, Human Resources, or related field; or equivalent combination of education and experienceMinimum of three (3) years of experience in Business Service, workforce development, sales, or related fieldValid driver's license and ability to travel throughout the service area Preferred QualificationsSupervisory or team lead experienceExperience within a public workforce system or economic development environmentStrong understanding of labor market information and regional workforce trendsExperience working with large employers, industry groups, or sector partnerships Knowledge, Skills, and AbilitiesDemonstrated leadership and coaching abilityStrong communication, negotiation, and relationship-building skillsAbility to analyze workforce data and apply insights to strategy developmentStrong organizational and project management skillsAbility to manage multiple priorities and meet performance targetsProficiency in Microsoft Office Suite and CRM/data tracking systemsKnowledge of workforce development programs, employer services, and recruitment strategiesAbility to work independently and lead collaborative team efforts Performance MeasuresGrowth in employer partnerships and strategic employer accountsTeam performance outcomes (BSR outreach activity and engagement metrics)Job order development and placement success ratesEmployer retention and repeat engagement levelsCompletion and effectiveness of hiring events and recruitment initiativesAccuracy and timeliness of employer engagement reportingAlignment of outreach efforts with labor market demand and priority industries Working ConditionsFrequent travel within the Chicago regionOccasional evening and weekend work for employer engagement eventsCombination of office-based and field work environments Physical RequirementsAbility to sit, stand, and travel for extended periodsAbility to lift up to 20 pounds as needed Equal Opportunity Employer

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