Business Services Manager

Job Description

Westmoreland Mechanical Testing & Research (WMT&R) is a family owned and operated global leader in materials testing, providing trusted results for the aerospace, automotive, nuclear, medical, and defense industries. From commercial aircraft and rockets to life-saving medical devices, our work helps ensure the safety and performance of products used around the world. We are seeking an experienced Business Services Manager to lead and develop the teams responsible for customer support, quoting, purchasing, administrative services, and accounting functions.

Why This Role Matters

The Business Services Manager serves as a key leader within the organization, ensuring the smooth operation of the business functions that support our laboratories, engineering teams, customers, and overall company growth.

This position is responsible for overseeing the daily operations and performance of business support teams while driving customer satisfaction, operational efficiency, financial accuracy, and continuous improvement initiatives. The ideal candidate is a collaborative leader who enjoys building high-performing teams and creating exceptional customer experiences.

What You'll Do

Key Responsibilities:

• Lead, develop, and support teams responsible for accounting, quoting, purchasing and administrative functions.
• Establish departmental goals, performance metrics, and continuous improvement initiatives aligned with company objectives.
• Ensure timely and accurate customer quotations, purchasing activities, and administrative processes.
• Partner with operations, engineering, and sales teams to align customer expectations with business capabilities.
• Monitor departmental performance, customer satisfaction, and key business metrics to drive operational excellence.
• Oversee budgets, purchasing expenditures, and financial reporting activities within assigned departments.
• Analyze business processes and implement improvements that increase efficiency, reduce costs, and enhance customer experience.
• Support strategic planning, forecasting, audits, customer visits, and organizational growth initiatives.
• Foster a culture of accountability, teamwork, professionalism, and exceptional customer service.
• Perform other duties and responsibilities as assigned.

What We're Looking For

Required Qualifications:

• U.S. Citizenship is strictly required due to national defense and aerospace compliance requirements.
• Bachelor’s degree in business administration, Accounting, Operations Management, Finance, or a related field; equivalent experience may be considered.
• 5+ years of leadership or management experience.
• Experience overseeing administrative, accounting, purchasing, or business operations functions.
• Strong business acumen with the ability to analyze data, identify trends, and make sound decisions.
• Excellent leadership, communication, and interpersonal skills.
• Strong organizational and project management abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficient computer skills including Microsoft Office (Word, Excel, PowerPoint, Outlook) as well as other organizational/planning tools
• Strong attention to detail.
• Experience within manufacturing, engineering services, materials testing, or a technical environment preferred.
• Knowledge of quoting, purchasing, accounting, and customer relationship management processes preferred.
• Experience developing KPIs and implementing continuous improvement initiatives preferred.

Benefits Offered:

• Competitive Compensation
• 401(k) with Company Match
• Medical, Dental & Vision Insurance
• Vacation/Paid Holidays
• Life Insurance & AD&D
• Voluntary Benefits
• Career Growth Opportunities

Westmoreland Mechanical Testing & Research, Inc. is an equal opportunity employer committed to recruit, hire, train, and promote in all job categories without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status or other status protected by applicable law.