Business Services Operations Coordinator

Do you have a desire to work for an organization driven by empowerment and full inclusion? Goodwill Easterseals Miami Valley is one of the largest employers in the region; with the mission to empower those with disadvantages and disabilities to improve their quality of life. We employ over 600 associates just in our retail stores alone. GESMV also offers over 40 programs and services to the community ranging from job readiness programs to assistive technology services. We offer part-time and full-time positions, with a variety of schedules and hours available. We are always looking for driven, enthusiastic people to join our team.

Summary

Maintain day-to-day administrative and operational efficiency across Business Services. This role will manage monthly billing processes, oversee system data integrity, draft standard operating procedures (SOPs), and support talent recruitment.

Essential Duties & Responsibilities

Monthly Billing & Financial Support:

• • Prepare, verify, and execute monthly client and vendor billing statements.
• Reconcile account balances, process invoices, and follow up on outstanding receivables. Collaborate with finance and account teams to resolve billing discrepancies promptly.
• Maintain accurate records of operational expenditures and financial logs.

Operational Data & Systems Management

• • Maintain clean, organized data architecture to support accurate operational analytics and reporting.
• Troubleshoot routine system entry errors and coordinate with technical support as needed.

Process Improvement, SOPs & Training Materials

• • Document, draft, and regularly update Standard Operating Procedures (SOPs) across departments.
• Design and refine operational training materials, reference guides, and onboarding manuals.
• Identify operational bottlenecks and recommend workflow improvements to increase efficiency.

Recruiting & Talent Acquisition Support

• • Draft, post, and manage job advertisements across recruitment platforms (LinkedIn, Indeed, specialized job boards).
• Screen candidate resumes, conduct initial phone screenings, and coordinate interview schedules for hiring managers.
• Oversee the operational onboarding setup for new hires (e.g., system accounts, equipment provisioning, access badges).

Supervisory Responsibilities

This position has supervisory responsibility for designated associates in their department.

Education Requirements

• • High School Diploma or GED required. Bachelor's Degree in Business or related field preferred.
• Completion of all required trainings upon hire.

Experience Requirements

• • Experience successfully managing relationships with various internal customers and end user customers is also needed.
• Must have very good written and oral communication skills including the ability to use tools such as Microsoft Word, Excel and Outlook.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• • Ability to maintain a valid driver's license and a driving record acceptable to GESMV's liability insurance provider.
• Ability to have reliable transportation as a means of transporting assigned referrals to job interviews in the community, attend meetings, etc.
• Ability to pass a criminal background check.
• Ability to pass random drug screenings.
• Must maintain the ability to obtain the required passes for each of the Government facilities in which work is performed by this business unit.
• Will require flexibility in maintaining hours on various shifts for different sites.

Skills & Abilities

• • Customer Service Oriented with a pleasant disposition.
• Must be able to follow through with projects and assignments in a timely and efficient manner.
• Proficient in Microsoft Office products.
• Uncompromising ethics and integrity.
• Must possess excellent interpersonal skills with the ability to relate well with a broad spectrum of people; including consumers and employees.
• Ability to communicate effectively.
• Ability to effectively present information to management.
• Ability to define problems, collect data, establish facts and draw valid conclusions. Ability to read, analyze, and interpret documents.
• Must possess excellent organizational, writing, and reading skills.
• Commitment to the mission, vision and values of Goodwill Easterseals Miami Valley.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• • The ability to regularly stand, walk, use of hands to finger, handle, or operate objects, tools, or controls
• The occasional ability to climb, balance, stoop, kneel, crouch, or crawl, and smell.
• The ability to regularly lift and/or move up to 10 pounds.
• The ability to frequently lift and/or move up to 25 pounds.
• • The ability to occasionally lift and/or move up to 50 pounds.
• The ability of close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• • The employee works in outside weather conditions and is occasionally exposed to risk of electrical shock
• The noise level in the work environment is usually moderate

The above duties and responsibilities are essential job functions subject to reasonable accommodation. The employee must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of the job and/or apply for the position, absent undue hardship.This job description is not to be interpreted as an all-inclusive list of duties, responsibilities, or requirements. Employees may be required to perform additional job- related tasks as assigned, subject to reasonable accommodation.

Goodwill Easterseals Miami Valley is firmly committed to Equal Employment Opportunity (EEO) and Affirmative Action (AA) compliance with all Federal, State, and local laws that prohibit employment discrimination on the basis of age, sex, color, race, creed, national origin, religion, marital status, citizenship status, ancestry, sexual orientation, gender identity and/or expression, genetic information, disability status, protected veteran status, membership or activity in a local human rights commission, status with regard to public assistance, or any other classification protected by applicable law. This policy applies to all employment decisions, including, but not limited to recruiting, hiring, training, promotions, pay practices, benefits, disciplinary actions, and terminations.