Business Services Servicing Manager-Chantilly Branch, Montgomery, AL

Essential Functions & Responsibilities:

• Prepares, reviews, and ensures the accuracy and completeness of all commercial loan closing documentation.

• Coordinates and processes loan packages for all newly approved and renewed loans, ensuring timely imaging and filing.

• Works closely with legal counsel to facilitate closings, including ordering and reviewing title work, flood certifications, and environmental reports.

• Ensures the proper execution of all loan documents and performs post-closing reviews for completeness and compliance.

• Tracks and manages receipt of recorded documents such as mortgages, final title policies, and assignment of rents and leases.

• Orders and manages commercial real estate appraisals and inspections as required.

• Funds new loans and approved construction draws; manages payment posting, including manual corrections for rejected payments.

• Oversees partial releases, ensuring accurate parcel identification and receipt of appropriate payoff amounts.

• Monitors and tracks member insurance coverage, ensuring adequate protection on all collateralized loans.

• Maintains active communication with members to resolve servicing inquiries and provide loan-related guidance as needed.

• Opens business deposit accounts in coordination with the lending process when required.

• Serves as department administrator for Laser Pro and FICS Commercial Servicer systems.

• Maintains system updates, applies quarterly releases, and tests new features for operational readiness.

• Adds, deletes, and trains system users, ensuring secure and appropriate access to servicing platforms.

• Troubleshoots and resolves system integration issues in partnership with the IT Department.

• Produces and distributes accurate monthly, quarterly, and annual reports on commercial loan activity.

• Completes and distributes annual borrower tax forms (e.g., 1098), and submits IRS reports accordingly.

• Manages compliance documentation for participation loans and ensures proper commitment delivery.

• Balances general ledger accounts in coordination with the Accounting Department and maintains loan conversion schedules (e.g., construction to permanent).

• Ensures timely mailing of payment and delinquency notices; generates and analyzes weekly past-due reports.

• Attends industry conferences and training events to stay informed of regulatory changes and system upgrades.

• Maintains a member first mindset. 

• Upholds core values and builds team member and customer relationships.

• Completes all training as required. 

• Performs other duties as assigned.