Business Services Specialist

Position Summary:

The Business Services Specialist is responsible for providing high quality service and technical support for Treasury Management products, including ACH Origination, Wire Transfers, Positive Pay, Remote Deposit Capture System (RDC), and Business Online Banking (BOB). This position serves as a primary point of contact for business clients, delivering inbound support and completing proactive outbound communication when needed.

The Business Services Specialist partners closely with internal departments and branch teams to support frontline bankers, ensure smooth onboarding, resolve technical issues, mitigate risk, and provide an exceptional service experience. 

Why Fremont Bank?:

Founded in 1964, Fremont Bank is one of the oldest independently owned banks in the Bay Area and has been consistently recognized as a Top Workplace for the past 15 consecutive years. Our foundation is built on relationships — with our clients, our associates, and our communities.

We offer:

• A people-first culture grounded in inclusion and excellence
• Deep community involvement and local reinvestment
• A mission-driven workplace where values and performance go hand in hand

The Fremont Bank Way:

• Full-Service Banking with comprehensive financial solutions, advanced technology, and exceptional service
• No-Compromise Approach — we help clients get to "yes"
• Core Values:
  • Go above and beyond for clients
  • Foster a supportive and empowering environment for associates
  • Deeply invest in the well-being of our local community

Key Responsibilities:

Client Service & Phone Support

• Deliver a best-in-class service experience by providing accurate information and maintaining professionalism while following bank policies and procedures.
• Handle inbound calls from business clients requiring access and troubleshooting support with Treasury Management services and Business Online Banking.
• Process Business Online Banking enrollments, profile maintenance, account entitlements, limit changes, and feature setups within established SLAs.
• Make outbound calls to clients as part of daily follow up, troubleshooting, training, and maintenance requests.
• Support frontline bankers, branch staff, and internal departments by assisting with Treasury Management related inquiries and escalations.
• Identify and resolve system related issues and escalate when appropriate.

ACH, Wire, RDC & Positive Pay Support

• Onboard and provide technical support, training, and education for clients using ACH Origination, Wire Transfers, RDC, and Positive Pay.
• Review, monitor, and verify ACH origination limits, daily activity, and exceptions
• Assist clients with initiating and approving wire transfers and troubleshooting related errors or questions.
• Support RDC clients, including scanner setup, deposit troubleshooting, limit monitoring, and training.
• Process Positive Pay Scrub Exceptions, troubleshoot file upload or format issues, and provide client training and support by phone.

Risk, Fraud Monitoring & Compliance

• Review client requests to identify potential fraud risks, unusual activity, or suspicious communication patterns.
• Execute Know Your Customer (KYC) and due diligence procedures consistently.
• Report potential fraud or unusual activity and assist in loss prevention efforts.
• Ensure all Treasury Management activities are completed within risk, policy, and audit guidelines.

Operational Excellence

• Maintain service levels for processing client requests, technical escalations, and daily maintenance items.
• Document client interactions accurately and communicate resolutions clearly.
• Identify opportunities to enhance processes, improve efficiency, and reduce friction for internal and external users.
• Recommend feature enhancements, procedure updates, or training opportunities based on client feedback or recurring issues.
• Other additional duties as assigned.

Qualifications & Skills:

• 2 years of sales, customer service, or back-end client support experience in a banking environment or equivalent preferred.
• High school diploma or GED required; college degree preferred.
• Strong knowledge of small business deposit, online banking and Treasury Management products preferred.
• Exceptional interpersonal skills, including the ability to de-escalate difficult client interactions and support employee relations.
• Knowledge of banking regulatory and compliance requirements preferred.
• Excellent listening and presentation skills.
• Ability to lift at least 20 lbs when required.
• Basic proficiency in Microsoft Office or similar systems.
• Strong time management and organizational skills.
• Adequate vision and hearing to interact effectively with clients both in person and over the phone.
• Clear and professional written and verbal communication required.
• Consistently maintains a professional appearance.
• This position requires 100% on-site at the Fremont Bank Operations Center in Livermore, California.
• Travel may be required in our footprint.
• May require working weekends.

What Makes Fremont Bank Associates Thrive?:

• Team Players who go above and beyond to support their colleagues
• Action-Oriented professionals who challenge the status quo and seek improvement
• Purpose-Driven individuals who understand and champion the bank’s community impact

Benefits Snapshot:

Health & Wellness

• Medical, dental, and vision insurance
• Flexible Spending Accounts (FSA, Dependent Care, Health Savings)

Financial & Retirement

• Employee Stock Ownership Plan (ESOP)
• 401(k) with employer match
• Performance-based bonuses or incentives

Work-Life & Perks

• Paid holidays, vacation, and sick time
• Free personal checking and savings accounts
• Home loan rate discounts
• Tuition reimbursement and professional development resources
• On-site gym and discounted health club memberships
• Employee Assistance Program (EAP)

Equal Opportunity Employer:

Fremont Bank is proud to be an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees, regardless of race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, veteran status, or any other protected classification.

Salary Range:

The hiring salary range is based on factors such as experience, skills, education, and internal equity. Compensation decisions are made in consideration of these factors and in alignment with Fremont Bank’s compensation philosophy.

Salary Range: USD $32.45 - USD $41.10 /Hr. Employee Stock Ownership Plan (ESOP):

The Employee Stock Ownership Plan (ESOP) is a way for Fremont Bank to contribute to the financial well-being of associates by making a contribution to their retirement account. In addition, the ESOP provides associates an opportunity to share in the growth and prosperity of Fremont Bank.

Note to Search Firms::

Fremont Bank does not accept unsolicited resumes from search firms or agencies without a signed service agreement. Unsolicited resumes will be considered the property of Fremont Bank, and no fees will be paid.