Business Solutions Analyst

Ohio Gratings is transforming steel-grating manufacturing through data-driven products, improved business systems, and streamlined operations. We seek a Business Solutions Analyst who can work with departments to understand business needs, document processes, identify practical improvement opportunities, and help move ideas from concept to implementation. This role serves as a bridge between business users, implementation leadership, and technical development teams, using AI and automation tools where appropriate to prototype, validate, and support better ways of working.

As a faith-based organization rooted in biblical principles, we strive to reflect these values in our work, relationships, and decision-making. We expect all associates to learn, embrace, and actively model our core values through their actions, choices, and collaboration with others. This commitment is essential to sustaining our culture and achieving shared success.

This job description does not describe all activities, duties, responsibilities, or physical demands required of the employee for this job. Likewise, the work environment described is merely representative. Duties, responsibilities, activities, physical demands, and work environment may change at any time with or without notice.

ESSENTIAL DUTIES / RESPONSIBILITIES:

• Business Process Discovery & Documentation

o   Meet with department leaders and end users to understand current workflows, pain points, manual tasks, and business needs.

o   Document current-state and future-state processes, requirements, SOPs, user stories, and acceptance criteria.

• Solution Design & AI-Enabled Prototyping

o   Identify opportunities to improve processes through better systems, automation, reporting, AI tools, or workflow changes.

o   Build lightweight prototypes, mockups, prompt examples, or low-code/no-code concepts to validate ideas before full development.

• Developer & Implementation Handoff

o   Translate business needs into clear functional requirements, business rules, sample outputs, test scenarios, and known limitations.

o   Work with developers, vendors, and system owners to clarify requirements and confirm the final solution matches the business need.

• Rollout, Training & Adoption

o   Support user acceptance testing, rollout planning, training materials, quick-reference guides, and post-launch feedback.

o   Help users adopt new tools and identify additional improvements after implementation.

EDUCATION, WORK EXPERIENCE, AND PROFICIENCIES:

• Bachelor’s degree in Business, Information Systems, Operations, Technology, or related field - OR - equivalent hands-on experience related to these fields.
• 2+ years of experience in business analysis, systems implementation, process improvement, project coordination, or a similar role.
• Proven ability to document workflows, requirements, SOPs, user stories, and business rules in a clear and organized manner.
• Comfortable using Microsoft 365, Teams, SharePoint, Excel, AI tools, and business applications to support daily work.
• Ability to translate vague business problems into actionable requirements and explain solutions in plain English to both technical and non-technical stakeholders.
• Strong organization, follow-up, communication, and meeting facilitation skills with the ability to manage multiple priorities.

PREFERRED ADDITIONAL EXPERIENCE

• Experience with ERP, CRM, workflow, reporting, or enterprise business systems.
• Experience using AI or automation tools such as Microsoft Copilot, ChatGPT, Claude, Power Automate, Power Apps, or similar platforms.
• Familiarity with Agile methods, project management tools, user acceptance testing, or change-management practices.
• Exposure to manufacturing, estimating, finance, supply chain, customer service, or shared services environments.

Authorized to work in the U.S.; willing to travel up to 10 % for site visits or conferences.

Onsite: Canton, Ohio

EEO STATEMENT:

Our company is an equal opportunity employer and affords equal opportunity to all applicants for all positions without regard to race, color, religion, gender, national origin, age, disability, veteran status, or any other status protected under local, state, or federal laws.