BUSINESS SOLUTIONS TECHNICAL COORDINATOR 1 - 10062026-81500

Job Information

State of Tennessee Job Information

Opening Date/Time10/06/2026 12:00AM Central TimeClosing Date/Time10/19/2026 11:59PM Central TimeSalary (Monthly)$5,151.00 - $6,437.00Salary (Annually)$61,812.00 - $77,244.00Job TypeFull-TimeCity, State LocationNashville, TNDepartmentTransportation

LOCATION OF (1) POSITION(S) TO BE FILLED: DEPARTMENT OF TRANSPORTATION, DAVIDSON COUNTY

This position is located in Region 3 - Business Solutions - Business Support Section

For more information, visit the link below:

https://www.tdot.tn.gov/PublicDocuments/hr/Region-Business-Solutions-Division-Business-Support-Section-Technical-Coordinator-1.pdf

Qualifications

Education and Experience:

An associate or bachelor's degree in a related field of study and three (3) years of demonstrated competency in a related technical discipline.

OR

Education equivalent to graduation from high school and five (5) years of demonstrated competency in a related technical discipline.

Necessary Special Qualifications

• Some positions within this classification may require candidates possess and maintain a Class D driver's license valid to operate vehicles in the State of Tennessee

• Some positions within this classification may require candidates to possess and maintain, or obtain at their own expense and within 11 months of hire or promotion to this classification, a Class A Commercial Driver's License with an N endorsement without a Code O restriction (Code 52 restriction is allowable) that is valid in the State of Tennessee.

KNOWLEDGE, SKILLS, ABILITIES, and COMPETENCIES

• Knowledge of the Tennessee Manual on Uniform Traffic Control Devices (MUTCD)

• Knowledgeable in laboratory safety procedures

• Knowledgeable in required environmental procedures

• Knowledgeable in administering contracts

• Skilled in report and form writing

• Highly skilled in the use of objective thinking by focusing on relevant details and weighing the outcomes of different options to make decisions and resolve issues.

• Ability to communicate effectively

• Ability to follow verbal and written instructions

• Ability to use computers and applicable programs, applications, and systems

• Ability to recognize and take precaution for potential hazards

• Ability to maintain effective work relationships with individual and groups, both internal and external

• Ability to provide tailored instruction and teaching methods that accommodate the differing learning styles of others

• Ability to analyze a process and offer actionable feedback on how to improve the process effectiveness, quality, and efficiency

• Ability to effectively manage multiple tasks simultaneously

• Ability to set and manage timelines and priorities to complete the work that has been assigned

• Ability to provide strong customer service to internal and external customers.

Conditions of Employment

• Where a position requires a CDL, you must pass a drug test prior to employment. Commercial drivers and safety impact employees will be subject to additional drug and alcohol testing during employment.

• Incorporating overtime, weekends, and night shifts into their schedules as work schedules dictate

• Extended durations outdoors in extreme weather conditions

• Working in and around construction and vehicular traffic

• Walking on uneven terrain

• Climbing ladders and construction scaffolding

• Carrying equipment and samples in excess of 25 pounds

• Driving long distances are required as part of daily duties

• Performing work in which personal protective equipment will be required to be worn

Overview

The Region Business Solutions Technical Coordinator 1 contributes to the success of Region Business Solutions by assisting with the implementation, maintenance, and user support of business applications and digital tools used across TDOT Regions.

This position performs duties independently with limited supervision, while coordinating regularly with stakeholders across regions and divisions.

This position supports operational continuity through data entry, basic analytics, system documentation, and technical assistance, contributing to the accuracy and effectiveness of business systems. Working in coordination with Region Teams, Divisions, and other internal partners, the Business Solutions Technical Coordinator 1 provides essential support for infrastructure data activities, maintenance documentation, and resource tracking.

As part of a matrix organization, this position requires effective collaboration and communication to help implement statewide initiatives and support team objectives.

This position reports to the Business Solutions Team Lead.

Responsibilities

• Provide technical and administrative support for business applications, this includes, but is not limited to, systems such as SharePoint, Project 360, AASHTOWare, SiteManager, Maintenance Management System, e-plans system, e-ticketing system, Adobe Sign, Microsoft Office 365, and Primavera.

• Set up user access, maintain data entry protocols, respond to technical requests, troubleshoot and resolve basic system issues, and help teams incorporate these tools into their daily workflows.

• Support quality management practices by performing systematic checks of deliverables, checking data accuracy, preparing documentation, formatting reports, and submitting feedback to TDOT's standards.

• Retain and organize records per the Business Solutions Section's quality procedures. Monitor business applications for stability and user needs on projects with low to moderate risk.

• Document and report minor system issues related to user access, tool functionality, or data inconsistencies. Maintain access logs, troubleshoot performance issues, and escalate problems as needed. Assist with testing new software features and updates by performing basic functionality checks and collecting user feedback for system enhancements.

• Assist in developing data dashboards and region performance reports, having a moderate risk to the Department by gathering routine data inputs and assisting with formatting and visuals.

• Deliver introductory system training and onboarding support for new users, including walkthroughs, quick guides, and Frequently Asked Questions (FAQs).

• Maintain instructional materials to reflect current processes and respond to user inquiries regarding application use.

• Track and summarize user feedback from surveys, emails, and informal check-ins.

• Share findings with the Business

• Support Team Lead and recommend minor improvements to tools or workflows.

• Maintain organized digital records related to system usage, quality assurance checks, and application documentation.

• Follow records retention policies and quality assurance procedures.

• Stay informed on system updates and innovative pilot projects, supporting efforts to track data and contribute to evaluation and reporting.

• Collect annual TDOT Internal Audit risk assessment (Enterprise Risk Management) data.

• Support reporting activities to help assess outcomes and opportunities for scaling new technologies.

• Provide responsive and professional customer service to project stakeholders, coordinating tasks and sharing updates with Region Teams, Divisions and internal partners to align deliverables and timelines.