Business Specialist - TSS

Position Summary:

This position serves as the subject matter expert for Transportation Support Services (TSS), providing system enablement, process standards, training, and operational support to ensure consistent and effective use of FM across the organization. The role aggregates and standardizes training and process materials, develops and maintains training content and best practices, and ensures consistent delivery for new and existing associates. Additionally, the role translates end-user needs into clear process documentation and delivers data-driven insights to leadership to improve performance. Through these activities, the position drives operational consistency, user adoption, and continuous process improvement.

Major Responsibilities:

• Act as the TSS Systems subject matter expert by owning training content, best practices, and process documentation. Develop and maintain training materials, job aids, SOPs, and process flows; coordinate in-person and virtual training for new hires and existing users; and ensure documentation and materials are updated to reflect system changes, enhancements, and evolving business practices.
• Analyze data from existing reports and dashboards to identify operational trends, training gaps, and process improvement opportunities. Interpret results and provide insights and recommendations to leadership, while collaborating with reporting teams to suggest enhancements to standard reports that better support business needs.
• Provide ongoing day-to-day operational support for TSS by serving as a primary point of contact for identified issues and performance gaps. Use reporting and business feedback to investigate root causes, engage directly with stakeholders to understand current practices, and recommend operational improvements. Provide walk-up support and targeted training as needed, with effectiveness measured through performance metrics and reporting outcomes.
• Other projects as assigned by supervisor

Qualifications:

• Bachelor's Degree in Business Administration or Logistics & Supply Chain Management preferred. If no degree, equivalent work experience is required.
• 2-3 years minimum experience, specific to Transportation Management Systems and operational understanding of transportation platforms such as (but not limited to) Blue Yonder, Oracle, Mercury Gate, Fleet Manager and HorsePower preferred
• PL Operational skills and Integration Flow understanding preferred
• Capability to constantly reset priorities
• Advanced problem-solving skills preferred
• Excellent communication, collaboration, and organizational skills preferred
• Regular, predictable, full attendance is an essential function of the job
• Work the required schedule, work at the specific location required, complete Penske employment application, submit to a background investigation (to include past employment, education, and criminal history) and drug screening are required.

Physical Requirements:

• The physical and mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• The associate will be required to: read; communicate verbally and/or in written form; remember and analyze certain information; and remember and understand certain instructions or guidelines.
• While performing the duties of this job, the associate may be required to stand, walk, and sit. The associate is frequently required to use hands to touch, handle, and feel, and to reach with hands and arms. The associate must be able to occasionally lift and/or move up to 25lbs/12kg.
• Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus.

Penske is an Equal Opportunity Employer.

About Penske Logistics

Penske Logistics engineers state-of-the-art transportation, warehousing and freight management solutions that deliver powerful business results for market-leading companies. With operations in North America, South America, Europe and Asia, Penske and its associates help businesses move forward by increasing visibility and driving down supply-chain costs. Visit Penske Logistics to learn more.

Job Family: Operations

Address: 100 Kachel Boulevard

Primary Location: US-PA-Reading

Employer: Penske Logistics LLC

Req ID: 2604415