Business Specialist, Workforce Staffing

Amazon.com Inc

IL

JOB DETAILS
SKILLS
Acquisition Strategy, Alliance/Partner Management, Analysis Skills, Business Support, Demand Forecasting/Planning, Documentation, Finance, Human Resources, Leadership, Metrics, Onboarding, Performance Metrics, Problem Solving Skills, Process Improvement, Risk, Service Level Agreement (SLA), Team Player, Willing to Travel
LOCATION
IL
POSTED
30+ days ago

Business Specialist will be responsible for ensuring that our candidates and stakeholders experience the highest level of Customer Obsession. In this high-volume hiring space, you will support your Business Specialist/Business Manager for your Line of business with problem solving, daily assignments, and general task completion. In this multi-purpose role; you will execute optimization for your line of business. The Business Specialist will focus on supporting labor demand plans for multiple sites across the network. You will be an analytical thinker who can see around corners and demonstrate a passion for candidate experience and onboarding process improvements. You will work with a team of leaders who thrive in an innovative, fast-paced environment. We roll up our sleeves, work hard, have fun and make history!

Key job responsibilities

  • Implements labor acquisition strategies inclusive of employee class recommendations, labor pool utilization, talent pool conversion and other channel resources across different Amazon businesses.
  • Partners but not manage relationship with local Site Leadership teams to include, but not limited to, Operations, Finance, Human Resources, and associated workflow teams to optimize labor requirements.
  • Audits risk report for LO accuracy and resolves defects same day.
  • Executes all Day 1 Denial sims and maintains 0 backlog.
  • Executes Red Level Changes (RLCs) with 0 defects.
  • Executes weekly cadences to ensure LO locks and RLCs are processed within SLA and verified for accuracy
  • First escalation point for Site and PPT leadership to solve problems for stakeholders.
  • Follows documented escalation matrix through SME lanes.
  • Educate internal and external stakeholders on WFS hiring procedures.
  • Develops and maintains relationships with both internal and external stakeholders to build long term partnerships.
  • Maintain awareness of market risk to fill and specific site labor order volumes.
  • Manages the analyses of daily, weekly, and monthly reporting of Workforce Staffing performance via Key Performance Indicators for your line of business in easily digestible reports.
  • Uses Labor planning metrics to proactively look around corners for site/market hiring risks.
  • Provide feedback and insight to leaders regarding process changes or recommendations for improvement.
  • Monitor candidate feedback to identify barriers and make real-time adjustments accordingly.
  • Works in Conjunction with WFS SME team on relevant projects with documentation in Asana.
  • Required to work a flexible schedule with Travel up to 10%

About the Company

A

Amazon.com Inc

At Amazon, we don’t wait for the next big idea to present itself. We envision the shape of impossible things and then we boldly make them reality. So far, this mindset has helped us achieve some incredible things. Let’s build new systems, challenge the status quo, and design the world we want to live in. We believe the work you do here will be the best work of your life.

Wherever you are in your career exploration, Amazon likely has an opportunity for you. Our research scientists and engineers shape the future of natural language understanding with Alexa. Fulfillment center associates around the globe send customer orders from our warehouses to doorsteps. Product managers set feature requirements, strategy, and marketing messages for brand new customer experiences. And as we grow, we’ll add jobs that haven’t been invented yet.

It’s Always Day 1
At Amazon, it’s always “Day 1.” Now, what does this mean and why does it matter? It means that our approach remains the same as it was on Amazon’s very first day – to make smart, fast decisions, stay nimble, invent, and stay focused on delighting our customers. In our 2016 shareholder letter, Amazon CEO Jeff Bezos shared his thoughts on how to keep up a Day 1 company mindset. “Staying in Day 1 requires you to experiment patiently, accept failures, plant seeds, protect saplings, and double down when you see customer delight,” he wrote. “A customer-obsessed culture best creates the conditions where all of that can happen.” You can read the full letter here

Our Leadership Principles
Our Leadership Principles help us keep a Day 1 mentality. They aren’t just a pretty inspirational wall hanging. Amazonians use them, every day, whether they’re discussing ideas for new projects, deciding on the best solution for a customer’s problem, or interviewing candidates. To read through our Leadership Principles from Customer Obsession to Bias for Action, visit https://www.amazon.jobs/principles
COMPANY SIZE
10,000 employees or more
INDUSTRY
Retail
FOUNDED
1994
WEBSITE
http://Amazon.com/militaryroles