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Business Support Analyst

HireTalent

Glen Allen, VA

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JOB DETAILS
SALARY
SKILLS
Analysis Skills, Business Support, Communication Skills, Cross-Functional, Customer Support/Service, Data Entry, Detail Oriented, Develop and Maintain Customers, Establish Priorities, Loan Closing, Loans, Mathematics, Microsoft Excel, Microsoft Office, Mortgage, Multitasking, Operational Audit, Operational Support, Presentation/Verbal Skills, Pricing, Problem Solving Skills, Retail Operations, Sales Pipeline, Team Player, Time Management, Validation Documentation, Validation Testing, Writing Skills
LOCATION
Glen Allen, VA
POSTED
4 days ago
Title: Business Support Analyst
Duration: 6+ months contract (Flexible - works 4 days or less in the office)
Location: 10561 Telegraph Rd, Glen Allen, VA 23059
Shift time: Monday Friday, 8 AM 5 PM.
Pay rate: $23.98

Job description:
We are seeking a detail-oriented and reliable temporary contractor to support the Mortgage operations of the Retail and Correspondent Desk. This role will collaborate closely with Loan Officers, Lenders, and other internal departments and individuals to ensure the accurate and timely maintenance of customer loan data. The ideal candidate will bring a foundational understanding of mortgage operations, strong analytical and mathematical abilities, and a commitment to operational excellence.

Key Responsibilities:
Process loan updates and lock changes in alignment with established pricing and eligibility guidelines.
Assist in the testing, validation, and documentation of updates to pricing and eligibility rules.
Support reporting, tracking, and audit activities to promote transparency, accuracy, and compliance across Lock Desk operations.
Communicate effectively with internal partners to resolve issues and ensure smooth loan pipeline management.

Required Skills & Experience:
Above average mathematical skills, including the ability to accurately work with fractions, percentages, and basic calculations essential to pricing and lock scenarios.
Proficiency in Microsoft Office Suite, with strong capabilities in Excel.
Prior experience in the mortgage industry preferred.
Excellent written and verbal communication skills.
Exceptional organizational and time management skills with the ability to prioritize and manage multiple tasks simultaneously.
Strong analytical thinking, attention to detail, and problem solving abilities.
Demonstrated commitment to high quality customer service in a fast paced environment.
Ability to work collaboratively with cross functional teams.
Accurate and efficient data entry skills.
Experience with Empower, Encompass, or PollyEx is a plus.

Location can be Glen Allen, VA or Franklin, TN


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