Job Title: Mortgage Operations / Lock Desk Support (Contract)
Location: Glen Allen, VA 23059 (4 days onsite)
Duration: 6 Months Contract
Pay Rate: $23.98/hr W2
Schedule: Monday–Friday, 8:00 AM – 5:00 PM
Job Summary
Seeking a detail-oriented contractor to support Mortgage Retail & Correspondent Lock Desk operations. The role partners with Loan Officers and internal teams to maintain accurate loan pricing, locks, and data while ensuring compliance and timely pipeline processing.
Key Responsibilities
Maintain rate locks, relocks, extensions, renegotiations, and pricing updates
Perform manual loan data updates and validate eligibility/pricing rules
Support reporting, audits, and testing during rule rollouts
Manage high-volume email queues and resolve pipeline issues with stakeholders
Ensure accuracy and compliance across mortgage operations
Required Skills
Strong math aptitude (percentages, rates, calculations)
Advanced Excel and MS Office proficiency
Excellent attention to detail and data entry accuracy
Strong communication and organizational skills
Ability to multitask in a fast-paced environment
Preferred
Mortgage industry experience
Experience with Empower, Encompass, SPARK, or PollyEx
Interview: One round (Microsoft Teams)
Start: Immediate need