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Business Support Analyst

HireTalent

Johnston, RI

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JOB DETAILS
SKILLS
Analysis Skills, Banking Operations, Banking Services, Business Skills, Business Support, Communication Skills, Customer Experience, Customer Satisfaction, Customer Support/Service, Data Entry, Detail Oriented, Establish Priorities, Microsoft Excel, Microsoft Outlook, Microsoft PowerPoint, Microsoft Word, Multitasking, Organizational Skills, Private Banking, Process Improvement, Productivity Management, Quality Management, Risk Management, Service Level Agreement (SLA), Time Management, Treasury
LOCATION
Johnston, RI
POSTED
17 days ago
Job Title: Business Support Analyst / Implementation Specialist
Location: Johnston, RI 02919
Duration: 6-Month Contract + Possible Extension
Schedule: Monday Friday | 9:00 AM 6:00 PM
Position Overview
The Implementation Specialist supports Treasury Services within Private Bank Operations, ensuring timely, accurate, and high-quality processing of client requests. This role focuses on operational excellence, customer satisfaction, risk mitigation, and continuous process improvement in a fast-paced environment.
Key Responsibilities
  • Facilitates the Treasury Implementation process and for the Private Bank supporting requests in a fast-paced high output environment
  • Maintain a positive and proactive attitude while addressing client concerns, ensuring that each interaction reflects a commitment to exceptional service and customer satisfaction.
  • Collaborate with a vibrant, high-energy team where your contributions drive collective success and innovation
  • Suggest customer experience improvement opportunities as you identify them.
  • Demonstrate ability and willingness to drive these to completion.
  • Applies and enforces risk mitigation controls
  • Escalates any exceptions to leadership and other concerned parties
  • Produces high quality output; completes quality management duties as assigned
  • Executes additional tasks as required
Required Skills & Experience
  • 5+ years of banking experience in operations or customer service
  • Strong communication and relationship-building skills with business partners
  • Ability to prioritize workload and meet critical SLAs
  • Experience supporting process improvements and change initiatives
  • Strong multitasking, accuracy, and organizational skills
  • Proficient in data entry and detail-oriented tasks
  • Excellent customer service skills
  • Advanced proficiency in Microsoft Outlook, Excel, Word, and PowerPoint

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