Business Support Analyst

Pay Rate: $26.38 per hour
Location: Johnston, RI
Hours: 9am - 6pm (Mon – Fri)

Responsibilities:

• Facilitate the Treasury Implementation process for the Private Bank, supporting requests in a fast-paced, high-output environment.
• Maintain a positive and proactive attitude while addressing company concerns, ensuring each interaction reflects a commitment to exceptional service and customer satisfaction.
• Collaborate with a vibrant, high-energy team where contributions drive collective success and innovation.
• Suggest customer experience improvement opportunities and demonstrate the ability and willingness to drive these to completion.
• Apply and enforce risk mitigation controls.
• Escalate any exceptions to leadership and other concerned parties.
• Produce high-quality output and complete quality management duties as assigned.
• Execute additional tasks as required.

Requirements:

• 5 years of relevant banking experience with an operations or customer service team.
• Ability to effectively communicate with Business Partners.
• Ability to plan and prioritize workload to meet critical SLAs.
• Experience implementing change and process improvements.
• Effectively handle multiple priorities with efficiency and accuracy.
• Proficient in data entry.
• Strong attention to detail.
• Effective customer service skills.
• Proficiency in Microsoft applications, including advanced Outlook, Excel, Word, and PowerPoint.