Business Support Officer

"Please note, this role is not eligible for visa sponsorship and we can only consider applicants with existing right to work in the UK."

Business Support Officer (Permanent)

37 Hours per Week

Monday to Thursday: 08.30am - 5.00pm

Friday: 08.30am - 4.30pm

Location: Ballard House, Plymouth

Join a Team That Makes a Difference

Are you an organised, motivated individual with excellent communication skills and a passion for delivering great customer service?

We have an exciting opportunity to join the Business Support Team within Plymouth City Council's Children, Young People and Families Service. This is a rewarding role at the heart of a busy service, providing vital administrative support to professionals who work to improve outcomes for children, young people and families across the city.

As a Business Support Officer, no two days are the same. You'll work with a wide range of people, including members of the public, social workers and other partner agencies, helping to ensure our services run smoothly and efficiently.

What You'll Be Doing

Your responsibilities will include:

• Providing a professional and welcoming front-of-house reception service.
• Managing calendars and appointments.
• Maintaining accurate electronic filing and record systems.
• Answering and directing telephone enquiries.
• Preparing and compiling document bundles.
• Supporting a variety of administrative functions across the team.
• Working collaboratively with colleagues and external partners.

Essential Requirements

To be considered for this role, you must have:

• GCSE Grade A*-C (9-4) or equivalent in Maths and English.
• A willingness to undertake relevant learning and development as required.

Desirable Skills, Knowledge and Experience

We would particularly welcome applications from candidates who have:

• NVQ Level 2 or 3 in Business Administration.
• Customer care qualification or training.
• A basic understanding of relevant legislation, policies and procedures.
• Good working knowledge of Microsoft Office applications.
• Experience of working in a clerical or administrative environment.
• Experience of working as part of a team.

What We're Looking For

We're looking for someone who is:

• Friendly, approachable and professional.
• Highly organised and able to manage a varied workload.
• Confident communicating with people from all backgrounds.
• Committed to delivering excellent customer service.
• Able to work both independently and as part of a team.

Our Commitment to Inclusion

Plymouth City Council is proud to be an equal opportunities employer. We welcome applications from all sections of the community regardless of age, disability, gender reassignment, marriage or civil partnership status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation.

As part of our commitment to equality, we offer guaranteed interviews to applicants who meet the essential criteria and who:

• Consider themselves disabled,
• Have been in the care of Plymouth City Council, or
• Are Armed Forces Service Leavers within the last two years.

We are a flexible employer and provide a variety of working arrangements tailored to the needs of each role

The Disclosure & Barring Service Check requirement for this post is: Basic.

Ready to Apply?

Please ensure your application clearly demonstrates how your skills, qualifications and experience meet the requirements of the role.

For an informal discussion about the position, please contact:

Siobhan Blackmore

01752 305989

siobhan.blackmore@plymouth.gov.uk

We look forward to hearing from you.

Closing date:- Wednesday 12 August 2026

Plymouth City Council is an equal opportunities employer. All applicants will be considered for employment regardless of age, care experience, disability, gender reassignment, marriage/civil partnership, pregnancy/maternity, race, religion/belief, sex or sexual orientation.

As part of our commitment to promoting equality we offer guaranteed interviews to those who meet the essential criteria and are considered disabled, care experienced or are an Armed Forces Service Leaver within the last two years.

"Plymouth City Council is proud to be an Age Friendly Employer. We encourage applications from talented people at every stage of their career."