Business Support Representative

Careerscape is recruiting on behalf of our client for an entry-level Business Support Representative to join their growing remote operations team. This is a great opportunity for a detail-oriented, service-minded professional to launch a career in business operations while supporting internal teams and external customers with day-to-day administrative and account needs.

Day to day, you will juggle inboxes, requests, and small projects, keeping information organized and communication flowing smoothly between departments. People who thrive in this role are proactive, enjoy problem-solving, stay calm when priorities shift, and take pride in being the reliable point of contact others can count on.

Responsibilities

• Respond to incoming customer and internal inquiries via phone, email, and chat
• Process and track orders, requests, and account updates in company systems
• Maintain accurate records and documentation across databases and shared files
• Coordinate scheduling and follow-up tasks between departments
• Prepare routine reports and summaries for management review
• Assist with onboarding tasks and basic account setup for new clients
• Monitor shared inboxes and escalate priority issues appropriately
• Support billing, invoicing, and basic data entry functions
• Identify process improvements to increase efficiency and accuracy
• Collaborate with sales, operations, and support teams on daily needs

Requirements

• High school diploma or equivalent required, associate degree preferred
• No prior professional experience required, internship or customer service background a plus
• Strong written and verbal communication skills
• Comfortable working with Microsoft Office and Google Workspace tools
• Ability to manage multiple tasks and prioritize in a fast-paced environment
• Strong attention to detail and organizational skills
• Reliable internet connection and a quiet home workspace
• Positive, team-oriented attitude with a willingness to learn
• Basic data entry and typing proficiency

Benefits

• Medical, dental, and vision insurance
• 401k retirement plan with company match
• Paid time off and paid holidays
• Fully remote position with flexible scheduling
• Home office stipend for equipment and supplies
• Professional development and training opportunities
• Employee assistance program
• Career growth path into operations or account management roles
• Company-provided laptop and software
• Virtual team-building events