Business Support Specialist

Shift: Evening 3:00 PM - 11:00 PM, Monday to Friday

Primary Purpose
Performs clerical work covered by standing instructions that requires general knowledge of department or hospital procedures.

Minimum Specifications

Education

• None

Experience

• Must have one year of clerical experience.

Equivalent Education and/or Experience

• None

Certification/Registration/Licensure

• For 62040-Patient Transportation and 82520 In-Patient Discharge Lounge:
• Must have Child Passenger Safety Certification within one year of hire and/or placement in job.
• Must have a current Heartsaver CPR course completion card within 90 days of hire and/or placement in job from one of the following:
• American Heart Association
• American Red Cross Rescuer
• Military Training Network

Required Tests for Placement

• None

Skills or Special Abilities

• Must be able to demonstrate general clerical skills.
• Must be able to type.
• Must be able to communicate effectively with patients, visitors and hospital staff.

Responsibilities

• Answers telephone, takes messages, routes calls and provides standard information to callers.
• Picks up, sorts, and delivers mail.
• Monitors office supplies and places orders to maintain required levels.
• Receives information from various sources and maintains it in standard form.
• Classifies and accurately files materials in a simple serial classification system, and indexes routine materials following standing instructions and/or precedent.
• Maintains files of documents. Posts, dates, and archives information to assure accuracy. Distributes material at established times and/or in accordance with predetermined channels.
• Types standardized forms, routine correspondence and reports.
• Greets incoming visitors, exchanges information, and takes appropriate standardized action to ensure contacts are made.
• Identifies ways to improve work processes and improve customer (internal as well as external) satisfaction and makes recommendations to supervisor.
• Stays abreast of changes to procedures to ensure quality service is provided. Attends inhouse seminars, reads internal publications, and integrates knowledge gained into current work practices.
• Maintains a positive working relationship with co-workers to ensure efficient work processes.
• Maintains knowledge of applicable rules, regulations, policies, laws, and guidelines that impact the Clerical area. Develops effective internal controls that promote adherence to applicable state/federal laws, and the program requirements of accreditation agencies and federal, state, and private health plans. Seeks advice and guidance as necessary to ensure proper understanding.
• Note: All responsibilities may not apply depending on the assigned role. Other duties may be required as assigned.