Business Support Specialist (Data Analyst), Periop Admin, Jackson Main, FT, Days

• Experience with Tableau Software, SQL (Structured Query Language) is required, Epic is highly preferred*

Department: Jackson Memorial Hospital - Periop Administration

Address: 1611 NW 12th Ave, Miami, Florida, 33136

Shift details: Full-Time, Days (On Site)

Why Jackson: Jackson Memorial Hospital is the flagship hospital for Jackson Health System and it has been a beacon of medical excellence and community care for more than a century. Throughout its rich and storied history, Jackson Memorial - located in the heart of the City of Miami - has been ground zero for some of the world''s greatest medical breakthroughs and important moments in South Florida. We''ve grown into one of the nation''s largest public hospitals, and one of the few that is also a world-class academic medical center with a proud mission and proven success. Jackson Memorial is an accredited, tertiary teaching hospital with 1,500 licensed beds, where nearly every medical specialty is provided by some of the world''s most skilled and highly regarded multidisciplinary team of healthcare professionals.

Summary

The Business Support Specialist performs advanced high volume level administrative work. This position supports JHS mission of creating a rewarding client and patient experience by ensuring and facilitating administrative level expertise with diverse projects in a timely manner consistent with the goals of the respective department and budget. This position will have a significant role in the preparation of the departments or the organization''s budget and may act in a confidential capacity. Position requires exercise of independent judgment.

Summary

The Business Support Specialist performs advanced high volume level administrative work. This position supports JHS mission of creating a rewarding client and patient experience by ensuring and facilitating administrative level expertise with diverse projects in a timely manner consistent with the goals of the respective department and budget. This position will have a significant role in the preparation of the departments or the organization''s budget and may act in a confidential capacity. Position requires exercise of independent judgment.

Responsibilities

• Provides daily high level advanced departmental administrative assistance.
• Provides assistance by developing, communicating, implementing and evaluating the mission, goals and objectives of the respective department.
• Ensures that department specific goals and objectives are carried out and supportive of financial sustainability goals of Jackson Health System.
• Assists in maintaining regulatory compliance through implementation of programmatic changes.
• Assists with coordinating personnel functions for department.
• Provides administrative oversight for Trust and Grant funds ensuring compliance to criteria designating allocation of monies, maintaining disbursement ledgers describing expense type and provides monthly report to Administration.
• Promotes excellent customer service orientation within the department including development and implementation of customer-focused systems, processes and behaviors.
• Assists in coordinating personnel functions for each department within Division as requested.
• Ensures that department specific goals and objectives are aligned with Division and support financial sustainability goals of Jackson Health System.
• Assists with annual budget preparation.
• Assists with procurement and contract analysis.
• Maintains a working knowledge and understanding of managed care, health care delivery trends, payment/reimbursement structure, accreditation regulations and regulatory criteria.
• Ensures department operates within applicable guidelines.
• Reviews vendors and contractual associates'' compliance with outcome metrics as specified in contract or service agreement.
• Initiates corrective action as appropriate and informs Administration.
• Ensures that report deadlines are met and that all information distributed is complete.
• Extract, clean and validate data from EMRs (Epic, Cerner), ERP systems (Infor/Lawson), and other healthcare databases.
• Develop dashboards and automated reports using tools such as Tableau or SSRS.
• Maintain data integrity and ensure compliance with HIPAA and organizational data governance standards.
• Perform statistical analysis to identify trends, patterns, and performance gaps in clinical and operational workflows.
• Support quality improvement initiatives, regulatory reporting, and accreditation requirements (e.g., Joint Commission, CMS).
• Provide insights on KPIs such as LOS, FCOT, throughput, OR utilization, supply chain spend, and revenue cycle metrics.
• Collaborate with clinical, operational, and administrative leaders to define reporting needs and develop analytics solutions.
• Optimize workflows by identifying inefficiencies and recommending data-driven improvements.
• Partner with IT, Finance, Supply Chain, Nursing, and Quality teams to support enterprise-wide analytics initiatives.
• Translate complex analytical findings into clear, actionable recommendations for non-technical stakeholders.
• Performs all other related job duties as assigned.

Experience

• Generally requires 3 to 5 years of related experience.
• Experience with Tableau Software required
• Experience with SQL (Structured Query Language) required
• Experience with Epic is highly preferred

Education

• High school diploma is required. Bachelor''s degree in related field is strongly preferred.

Skill

• Ability to analyze, organize and prioritize work accurately while meeting multiple deadlines.
• Ability to communicate effectively in both oral and written form.
• Ability to handle difficult and stressful situations with critical thinking and professional composure.
• Ability to understand and follow instructions.
• Ability to exercise sound and independent judgment. Knowledge and skill in use of job appropriate technology and software applications.

Credentials

• Valid license or certification is required as needed, based on the job or specialty.

Jackson Health System is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.