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Business Support Specialist

ACE Cellular Inc. - a Wireless Zone Retailer

Groton, CT

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JOB DETAILS
SKILLS
Analysis Skills, Artificial Intelligence (AI), Business Development, Business Support, Business-to-Business (B2B), Communication Skills, Customer Relations, Customer Relationship Management (CRM) Systems, Customer Support/Service, Dental Insurance, Detail Oriented, Equipment Maintenance/Repair, Establish Priorities, Finance, Franchise Management, Health Insurance, High School Diploma, Identify Issues, Logistics, Marketing, Mentoring, Microsoft Excel, Microsoft Word, Multitasking, Organizational Skills, Philosophy, Presentation/Verbal Skills, Purchasing/Procurement, Resolve Customer Issues, Retirement Plan, Sales Management, Sales Operations, Sales Support, Time Management, Training/Teaching, Vision Plan, Wireless Communications, Wireless Network Tools, Writing Skills
LOCATION
Groton, CT
POSTED
30+ days ago
Benefits:
  • 401(k)
  • 401(k) matching
  • Competitive salary
  • Dental insurance
  • Employee discounts
  • Flexible schedule
  • Health insurance
  • Opportunity for advancement
  • Paid time off
  • Training & development
  • Vision insurance

At Verizon Authorized Retailer, Wireless Zone, we believe in a simple philosophy: take great care of our team, exceed their expectations, and in return, they provide best-in-class service to our customers and community. We're looking for passionate individuals to join our team and grow together!
We seek enthusiastic individuals who thrive in a B2B environment, possess outstanding communication and organizational skills, and excel in client interactions. Our ideal B2B Sales Support Analysts are proactive, accountable professionals who consistently deliver exceptional customer service and demonstrate a keen ability to anticipate and address our clients' unique business needs.
Our B2B team consistently ranks among the highest producing in the industry, earning countless awards and accolades. We achieve this by continually investing in the growth and development of our associates.
Responsibilities:
  • Serve as the primary liaison for business customers, addressing operational inquiries and providing proactive customer support.
  • Use new AI tools to analyze wireless accounts to discover opportunities for service enhancements and product upgrades.
  • Support the Account Executive team in all business aspects.
  • Work directly with clients to facilitate orders and address customer service issues.
  • Troubleshoot customer issues and develop business-specific solutions.
  • Maintain strong knowledge of all company products and services.
  • Provide prompt and courteous customer service in person, via phone, or email.
  • Create and maintain great relationships with our customers.
  • Collaborate with marketing, finance, and logistics departments to ensure smooth sales operations.
Candidate Requirements:
  • Organized with superior attention to detail.
  • Strong verbal and written communication skills.
  • Proficient in Microsoft Word and Excel, CRM software, and AI tools.
  • Professional demeanor and appearance.
  • High school diploma or equivalent; college experience is a plus, however, if you don’t have college experience, let us be your college.
  • Ability to multitask, prioritize workload, and meet deadlines effectively.
Benefits:
Wireless Zone offers flexible hours, great pay, ongoing professional training and support, and an attractive comprehensive benefits/retirement package including:
  • Robust health insurance, dental, and vision coverage.
  • Company-paid life insurance.
  • Short-term disability.
  • Company-sponsored retirement plan.
  • Paid vacation, paid sick days.
  • Company discounts and employee purchase of equipment and service through Verizon Wireless.
  • Opportunities for advancement and mentorship to help you achieve your goals.
  • Team social events, contests, and award events.
  • Volunteer opportunities and the chance to nominate organizations for grants through the Wireless Zone Foundation. Last year, we donated over $100K to our local community through the generosity of the foundation.
Join us and become part of a winning, dynamic, family-oriented team!

 

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchise. All inquiries about employment at this franchise should be made directly to the franchise location, and not to Wireless Zone or Verizon Corporate.

About the Company

A

ACE Cellular Inc. - a Wireless Zone Retailer

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