Business Support Specialist Contract Length: 2 years Location: Houston, TX Work Setup: Primarily Remote with occasional scheduled in-office meetings Pay: $22/hr w2, no benefits
Join a dynamic power and utility organization as a Business Support Specialist, supporting customer onboarding and service operations through accurate data management, utility outreach, and timely resolution of customer requests. This role is ideal for a detail-oriented professional who thrives in a fast-paced, collaborative environment. Business Support Specialist Responsibilities
Prioritize and resolve customer bill inquiries, payment escalations, and service requests while meeting weekly productivity goals and deadlines.
Perform accurate data entry, auditing, and payment-related processing.
Communicate professionally with customers, utility companies, and internal stakeholders.
Collaborate across teams to identify issues and improve operational processes.
Create and maintain reports using Microsoft Office and integrated business systems.
Utilize applications such as PeopleSoft, Passport, EERS, Time, and other enterprise systems.
Review completed work for accuracy and provide constructive feedback when needed.
Support customer onboarding and general administrative and clerical functions.
Business Support Specialist Qualifications
1 3 years of professional experience; entry-level candidates may also be considered.
Bachelor s degree required; extensive directly relevant experience may be considered in lieu of a degree.
Intermediate Microsoft Excel skills, including working with spreadsheets and templates.
Strong attention to detail and demonstrated accuracy in data entry, auditing, payment processing, or similar work.
Strong written and verbal communication skills.
Proven ability to work effectively with customers and cross-functional teams.
Ability to manage deadlines and measurable productivity expectations.
Business Support Specialist Preferred Qualifications
Previous utility, energy, or power-delivery industry experience.
Familiarity with PeopleSoft, Passport, Impromptu, or similar enterprise systems.
Numbers & Facts
Location
Houston, TX
Skills
Administrative Skillsunmatched
Auditingunmatched
Business Solutionsunmatched
Business Supportunmatched
Communication Skillsunmatched
Cross-Functionalunmatched
Customer Support/Serviceunmatched
Data Entryunmatched
Data Managementunmatched
Detail Orientedunmatched
Energy & Utilitiesunmatched
Establish Prioritiesunmatched
IBM Cognosunmatched
Identify Issuesunmatched
Maintenance Servicesunmatched
Microsoft Excelunmatched
Microsoft Officeunmatched
Onboardingunmatched
Operational Improvementunmatched
Operations Processesunmatched
Payment Processingunmatched
Peoplesoftunmatched
Presentation/Verbal Skillsunmatched
Process Improvementunmatched
Resolve Customer Issuesunmatched
Spreadsheetsunmatched
System Integration (SI)unmatched
Team Playerunmatched
Time Managementunmatched
Writing Skillsunmatched
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