Business Support Specialist III

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 115,000 colleagues serve people in more than 160 countries.

Working at Abbott

At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You'll also have access to:

• Career development with an international company where you can grow the career you dream of.

• Free medical coverage for employees* via the Health Investment Plan (HIP) PPO

• An excellent retirement savings plan with high employer contribution

• Tuition reimbursement, the Freedom 2 Save student debt program and FreeU education benefit - an affordable and convenient path to getting a bachelor's degree.

• A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.

• A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.

The Opportunity

The Business Support Specialist ensures an accurate, high performing provider network aligned to geographic and client needs. This role independently assesses clinic potential and makes qualification determinations within the parameters, responsibilities, and authority assigned to the role, and drives a sales ready pipeline that accelerates network growth-even when there is no existing clinic client business. The Specialist III leads cross functional alignment on qualification standards and workflows, improves quality processes quality, and delivers insights that shape network strategy and Sales execution.

What You'll Do

• Evaluate, qualify, and make recommendations on clinic sales readiness by assessing services, capacity, coverage, pricing, operational readiness, risk, and alignment with established qualification criteria and thresholds.
• Source, engage, and qualify clinics through outbound outreach, validating service offerings, coverage areas, capacity, SLAs, contracting interest, and implementation readiness while educating prospects on network value and onboarding expectations.
• Manage clinic qualification decisions and pipeline integrity, including activation/deactivation decisions within assigned authority, maintenance of accurate qualification data, exception management, and creation of a segmented pipeline of Qualified and Sales-Ready clinics.
• Partner with Sales to drive successful conversions by preparing comprehensive handoff packages, supporting high-priority or complex clinic opportunities, and monitoring qualification-to-install conversion rates to improve outcomes.
• Analyze performance metrics and provide data-driven recommendations through reporting on outreach, qualification activity, conversions, cycle times, market opportunities, coverage gaps, and monthly business reviews with leadership.
• Collaborate cross-functionally with internal teams and leadership to align qualification standards, coordinate outreach efforts, resolve complex provider scenarios, and support operational goals.
• Identify and implement process improvements across outreach, validation, qualification, and handoff workflows to increase accuracy, efficiency, throughput, and clinic engagement.
• Support technology, automation, and program enhancements by partnering with Network Operations and system administrators to improve tools, dashboards, scoring models, scripts, and workflow automation.

Required Skills & Qualifications

• Bachelor's Degree
• Strong phone presence and professional written communication.
• Proven ability to qualify prospects using structured and documented criteria.
• Excellent organization, follow through, and attention to detail.
• Proficiency with Microsoft 365 (Outlook, Excel, Teams, Word) and Salesforce (lists, tasks, opportunity objects, reporting).
• Data integrity mindset; comfortable managing lists, validation rules, and pipeline stages.
• Ability to lead cross functional work and manage multiple priorities in a fast-paced environment.
• Analytical capability to interpret trends and make data backed recommendations.

Preferred Qualifications

• 3-5 years in provider outreach, network development, sales development, or healthcare operations (or equivalent combination of experience).
• Experience with clinic/provider networks, scheduling/coverage models, or healthcare contracting.
• Familiarity with call scripting, objection handling, and SOP development.

Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives: www.abbottbenefits.com

Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.

We're empowering smarter medical and economic decision-making to help transform the way people manage their health at all stages of life. Every day, more than 10 million tests are run on Abbott's diagnostics instruments, providing lab results for millions of people

The base pay for this position is $61,300.00 - $122,700.00. In specific locations, the pay range may vary from the range posted.