Analysis Skills, Business Support, Communication Skills, Customer Support/Service, Customer/Client Research, Data Entry, Detail Oriented, Loan Review, Microsoft Excel, Microsoft Outlook, Microsoft Product Family, Microsoft Word, Multitasking, Organizational Skills, Past Due Accounts, Quality Control, Reporting Skills, Standard Operating Procedures (SOP), Time Management, Writing Skills
Job Title: Business Support Specialist
Location: Johnston, RI
Job Summary
The Business Support Specialist provides research and analytical support for lending account reviews. This role involves data entry, payment activity research, reporting, and following standard operating procedures in a deadline-driven environment.
Key Responsibilities
- Perform research on customer loan accounts and credit lines
- Review payment and debit history to identify delinquency dates
- Conduct data entry (basic calculations such as addition/subtraction)
- Follow standard operating procedures (SOPs)
- Prepare reporting and analytics
- Communicate internally via email and Microsoft Teams
- Provide feedback and ask clarifying questions when needed
- Manage multiple priorities in a fast-paced environment
Required Skills
- Strong attention to detail
- Good organizational and time management skills
- Strong written communication skills
- Ability to work in a deadline-driven environment
- Proficiency in Microsoft Excel, Word, Outlook, and Teams
- Ability to handle repetitive tasks accurately
Education
- High School Diploma or equivalent
Experience
- 1–2 years of relevant experience
- Experience with data entry and account research preferred
- Background handling repetitive tasks with high accuracy preferred
Key Tasks
- Payment activity research for first delinquency dates
- Data entry and basic calculations
- Following SOPs and internal procedures
- Internal communication and coordination
- Loan account and credit line research
Training
- Comprehensive SOP-based training
- Peer quality control process included