Business Support Specialist, Media and Serum (Tewksbury, MA, US, 01876)

Requisition Number: 77095

The company built on breakthroughs.

Join us.

Corning is one of the world's leading innovators in glass, ceramic, and materials science. From the depths of the ocean to the farthest reaches of space, our technologies push the boundaries of what's possible.

How do we do this? With our people. They break through limitations and expectations - not once in a career, but every day. They help move our company, and the world, forward.

At Corning, there are endless possibilities for making an impact. You can help connect the unconnected, drive the future of automobiles, transform at-home entertainment, and ensure the delivery of lifesaving medicines. And so much more.

Come break through with us.

As a leading developer, manufacturer, and global supplier of scientific laboratory products for 100 years, Corning's Life Sciences segment collaborates with researchers seeking new approaches to increase efficiencies, reduce costs and compress timelines in the drug discovery process. Using unique expertise in the fields of materials science, surface science, optics, biochemistry and biology, the segment provides innovative solutions that improve productivity and enable breakthrough discoveries.

Scope of Position:

Reporting to the Business Manager, Serum, the Assistant Product Line Manager, Serum has global commercial responsibility for Corning's Serum product portfolio. The position requires interaction with individuals in all areas of Corning including Sales, Technical Support, Order Management, Forecasting, Inventory Control, Manufacturing, Supply Chain Management, Quality, Regulatory Affairs and R&D to assure that customers' needs are met. The successful candidate will understand the sales process from initial customer contact through successful use of Corning products in the different workflows in the Pharmaceutical, Academia and Research segments that require Media & Serum product in cell culture applications. The Business Support Specialist in collaboration with the Business Manager will be the champion of new product development working with customers, technical service, the sales team, R&D and applications development to identify new applications and product solutions to commercialize new product opportunities.

Day to Day Responsibilities:

• Support serum reserves process - work with factory to monitor and maintain to ensure that the business has material to fulfill customer orders while monitoring inventory levels.
• Match available inventory to customer specifications based on product attributes.
• Maintain effective communications with global sales and marketing groups to support customer requests
• Meet regularly with key departments to support the business and ensure alignment - Finance, Manufacturing, Supply Chain, and Forecasting Departments
• Manage tracking of product line performance according to key metrics
• Work closely with Down Stream Marketing to develop marketing content and collateral
• Support forecasting and demand planning process
• Monitor inventory to ensure products do not go out-of-stock
• Maintain & track top opportunities weekly for commercial review & updates
• Alignment with manufacturing on demand schedule to support customer and market needs.
• Assist in the development of sales enablement tools and training programs for the CLS sales organization and channel partners
• Review and approve product pricing for opportunities and RFQ's based on the unique requirements of each opportunity
• Work with the data team to optimize data analytics, KPI's and dashboards to support business objectives.
• Work closely with Finance to support and manage product cost controls, updates and changes
• Work closely with the product pricing team to support the annual pricing activities
• Manage part number development process for custom made to order requirements
• Participate in voice of customer feedback regarding product changes/upgrades and new products
• Support key dealers to develop marketing programs and gain support on growing sales
• Maintain knowledge of competitive products, market perception, and market direction
• Support market and competitive analysis

Travel Requirements: 10%

Required Education and Experience:

• Bachelor's degree Required - Master in Life Science desired.
• 2 years or more with hands on cell culture/cell biology experience desired and Life Sciences Sales / Marketing Experience required.

Required Skills:

• Life Sciences / cell biology sales and marketing experience
• Customer centricity; project mngt. and inventory management
• Ability to manage cross functionally in a matrix organization
• Knowledge of marketing tools and techniques
• Strong business opportunity assessment and financial analysis skills
• Excellent communications skills, both written and verbal
• Understanding of customer needs and ability to translate into solutions

Desired Skills:

• Negotiation skills
• Change agent - Process improvement
• Creativity
• Ability to work in a dynamic fast paced environment
• Product development and launch experience

Soft Skills:

• Ability to champion products in the organization, building mind share and enthusiasm
• Improving process efficiencies, aligning stakeholders both internal and external
• Ability to manage and prioritize multiple projects
• Results-oriented
• Customer centric mindset

This position does not support immigration sponsorship.

The range for this position is $63,000.00 - $86,625.00 assuming full time status. Starting pay for the successful applicant is dependent on a variety of job-related factors, including but not limited to geographic location, market demands, experience, training, and education.

A job that shapes a life.

Corning offers you the total package.

Your well-being is our priority. Our compensation and benefits package supports your health and wellness, financial aspirations, and career from day one.

• Company-wide bonuses and long-term incentives align with key business results and ensure you are rewarded when the company performs well. When Corning wins, we all win.
• As part of our commitment to your financial well-being, we provide a 100% company-paid pension benefit with fixed contributions that grow throughout your career. Combined with matching contributions to your 401(k) savings plan, Corning's total contributions to your retirement accounts can reach between 7% and 12% of your pay, depending on your age and years of service.
• Our health and well-being benefits include medical, dental, vision, paid parental leave, family building support, fitness, company-paid life insurance, disability, disease management programs, paid time off, and an Employee Assistance Program (EAP) to support you and your family.
• Getting paid for our work is important, but feeling appreciated and recognized for those contributions motivates us much more. That's why Corning offers a recognition program to celebrate successes and reward colleagues who make exceptional contributions.

Your well-being is our priority. Our compensation and benefits package supports your health and wellness, financial aspirations, and career from day one.

• Company-wide bonuses and long-term incentives align with key business results and ensure you are rewarded when the company performs well. When Corning wins, we all win.
• As part of our commitment to your financial well-being, Corning provides company matching contributions to your 401(k) savings plan of up to 4% of pay when you contribute at least 6% of pay.
• Our health and well-being benefits include medical, dental, vision, paid parental leave, family building support, fitness, company-paid life insurance, disability, disease management programs, paid time off, and an Employee Assistance Program (EAP) to support you and your family.

We prohibit discrimination on the basis of race, color, gender, age, religion, national origin, sexual orientation, gender identity or expression, disability, veteran status or any other legally protected status.

Corning is committed to providing equal employment opportunities and considers requests for reasonable accommodations in accordance with applicable laws. Individuals with disabilities or sincerely held religious beliefs may request reasonable accommodations to participate in the application or interview process, perform essential job functions, or access other benefits and privileges of employment. To submit a request for reasonable accommodation related to disability or religion, please contact us at accommodations@corning.com.