Business Support Specialist

Job Purpose:

Provide advanced operational and administrative support for an assigned Business Unit or department. Coordinate the administrative and program operations of the department, including reviewing and researching data, developing reports and recommendations, coordinating budgets, maintaining documentation, and supporting departmental customers.

Primary Functions:

• Collect, verify, and maintain a variety of departmental program performance, operational, budget, and financial data.
• Review and research data results, provide recommendations, and prepare related reports for management and/or external entities; may be required to provide financial, statistical, and/or technical analysis/reports.
• Participate in forecasting the department's operational activities and work volumes.
• Provide related research, recommendations, and/or scheduling of employees and resources.
• Coordinate assigned departmental programs, projects, and activities; respond to program customers to identify needs and resolve issues; act as a resource for other departments.
• Identify and research gaps in departmental programs; identify opportunities and recommend and/or implement improvements.
• Research and recommend new technologies, programs, and procedures.
• Participate in developing and maintaining departmental and/or operational budgets; identify and research budget and financial variances.
• Maintain and review departmental contracts, documents, policies, and manuals; help ensure compliance with related regulations and agreements.
• Participate in coordinating departmental administrative activities, including creating purchase orders, approving invoices, coordinating events, and supporting employee management activities.
• Train staff on programs, procedures, budgeting, and/or department operations.
• Support operational software and technical applications related to the department.
• Perform other duties as assigned.