Business System Analyst

IPG Photonics is revolutionizing the laser industry as the pioneering developer and leading producer of fiber lasers and amplifiers. Headquartered in Marlborough, MA, IPG has over 4,800 employees in more than 30 locations around the world. We aspire to work together with our employees and customers to apply light in ways that improve life.

Our mission is to develop innovative laser solutions to make the world a better place. To accomplish this mission, we are committed to attracting and retaining the best talent and an engaged and thriving workforce that drives a sustainable future for our company and society.

Working at IPG Photonics you can expect challenging projects, a motivating and friendly environment, and competitive benefits. We are currently seeking a Digital & Social Media Specialist to develop and manage both our social media channels and web content. This role is responsible for creating content for social media, working cross-functionally to facilitate video and photo shoots as well as assisting in the management of the IPG website. This position will report to the Director of Strategy and work across multiple product lines and markets.

IPG Photonics is seeking a Business Analyst to support and enhance Microsoft Dynamics 365 Sales and Marketing and its integrations with ERP and MES systems. This role bridges business stakeholders and technical teams to deliver solutions that improve sales, marketing, customer engagement, and operational processes.

Key Responsibilities

• Partner with stakeholders to gather, analyze, document, and validate business requirements.
• Facilitate workshops, interviews, and process review sessions.
• Translate requirements into functional specifications, user stories, process flows, and acceptance criteria.
• Support Dynamics 365 Sales and Marketing including lead, opportunity, account, contact, and quoting processes.
• Support integrations between CRM, ERP, MES, and related business systems.
• Lead UAT planning, execution, defect tracking, and business sign-off.
• Support data migration, validation, deployment readiness, cutover, and post-go-live support.
• Develop user documentation, training materials, and change management resources.