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Business System Analyst

Aditi Consulting

Plano, TX

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JOB DETAILS
SALARY
$48–$50 Per Hour
SKILLS
Analysis Skills, Artificial Intelligence (AI), Automotive Automation, Business Administration, Business Solutions, Communication Skills, Consulting, Consumer Electronics, Corrective Action, Cross-Functional, Customer Experience, Documentation, English Language, Health Plan Membership, Hospital, Insurance, Korean Language, Leadership, Maintain Compliance, Messaging Technology, Operational Audit, Operational Strategy, Operations Management, Operations Planning, Operations Processes, Performance Analysis, Performance Metrics, Problem Solving Skills, Process Improvement, Project/Program Management, Purchasing/Procurement, Regulations, Reimbursement, Requirements Management, Short Messaging Service (SMS), Speech Technology, State Laws and Regulations, Stock Keeping Unit (SKU), System Integration (SI), Systems Administration/Management, Systems Analysis, Team Lead/Manager, Telephony, Time Management
LOCATION
Plano, TX
POSTED
4 days ago
Payrate: $48.00 - $50.00/hr.
 
Summary:
We are seeking an experienced professional to oversee and optimize the operational processes for the MX Care team. This role will focus on ensuring seamless system integration, efficient set-up operations, and cross-functional collaboration to enhance customer experience and operational efficiency.
 
Responsibilities
  • Develop and implement operational strategies to streamline system integration and set-up processes for MX Care.
  • Collaborate with cross-functional teams to ensure timely and efficient deployment of systems and solutions. Act as liaison between IT/dev teams and Care business, responsible for requirements gathering, system analysis & process improvement, project facilitation and testing, and documentation.
  • Execute tactical tasks and own SEA Care system set-up, including SKU creation and product mapping across multiple channels.
  • Monitor and analyze operational performance metrics to identify areas for improvement and implement corrective actions.
  • Ensure compliance with organizational policies and industry regulations in all operational activities.
  • Support internal and external partners based in Korea and India, requiring the ability to work outside of US business hours approximately 10%-15% of the time.
 
Qualifications
  • Bachelor's degree in Business Administration, Operations Management, or a related field.
  • Minimum of 5 years of experience in operations management with a focus on system integration and set-up.
  • Strong understanding of operational processes and project management methodologies.
  • Proven ability to lead and manage cross-functional teams.
  • Excellent communication, problem-solving, and analytical skills.
 
Desired Skills
  • Fluent in English and Korean.
  • Experience in the device protection, technology, or consumer electronics industry.
  • Familiarity with MX Care operations and systems.
 
Pay Transparency: The typical base pay for this role across the U.S. is: $48.00 - $50.00 /hour. Non-exempt positions are eligible for overtime at a rate of 1.5 times the base hourly rate for all hours worked in excess of 40 in a work week, or as required by state or local law. Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education and experience. Full-time employees are eligible to select from different benefits packages. Packages may include medical, dental, and vision benefits, health savings accounts with qualified medical plan enrollment, 10 paid days off, 3 days paid bereavement leave, 401(k) plan participation with employer match,  life and disability insurance, commuter benefits, dependent care flexible spending account, accident insurance, critical illness insurance, hospital indemnity insurance, accommodations and reimbursement for work travel, and discretionary performance or recognition bonus. Sick leave and mobile phone reimbursement provided based on state or local law. 
 
Consent to Communication and Use of AI Technology: By submitting your application for this position and providing your email address(es) and/or phone number(s), you consent to receive text (SMS), email, and/or voice communication whether automated (including auto telephone dialing systems or automatic text messaging systems), pre-recorded, AI-assisted, or individually initiated from Aditi Consulting, our agents, representatives, or affiliates at the phone number and/or email address you have provided. These communications may include information about potential opportunities and information. Message and data rates may apply. Message frequency may vary.
You represent and warrant that the email address(es) and/or telephone number(s) you provided to us belong to you and that you are permitted to receive calls, text (SMS) messages, and/or emails at these contacts. You also acknowledge and agree to Aditi Consulting LLC’s use of AI technology during the sourcing process, including calls from an AI Voice Recruiter. AI is used solely to gather data and does not replace human-based decision-making in employment decisions. Calls may be recorded.
 
Consent is not a condition of purchasing any property, goods, or services. You may revoke your consent at any time by replying “STOP” to messages or by contacting

privacy@aditiconsulting.com

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For information about our collection, use, and disclosure of applicant's personal information as well as applicants' rights over their personal information, please see our Privacy Policy .
 
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Aditi Consulting

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