Business System Analyst - ServiceNow Configuration Specialist

LanceSoft Inc

Phoenix, AZ

JOB DETAILS
JOB TYPE
Full-time
SKILLS
Business Solutions, Communication Skills, Cross-Functional, Customer Support/Service, Detail Oriented, Documentation, Microsoft Product Family, Microsoft SharePoint, Performance Analysis, Presentation/Verbal Skills, Problem Solving Skills, Process Improvement, ServiceNow, Systems Administration/Management, Systems Analysis, Team Player, Testing, User Interface/Experience (UI/UX), Writing Skills
LOCATION
Phoenix, AZ
POSTED
30+ days ago
Job Description: We're looking for a detail-oriented ServiceNow Configuration Specialist to join our team. In this role, you'll configure the ServiceNow platform based on templates created by our Process Improvement Team, ensuring it meets our organization's specific needs without extensive customization or programming. You'll also spend about 30% of your time enhancing SharePoint functionalities. Key Responsibilities: Configure ServiceNow according to predefined templates and guidelines from the Process Improvement Team. Adjust configurations to meet specific organizational needs. Work closely with the Process Improvement Team to understand and apply template nuances. Improve SharePoint functionalities to enhance user experience and system performance. Facilitate the transition of information from SharePoint to Microsoft Teams. Provide user support and troubleshoot issues related to ServiceNow and SharePoint. Maintain documentation for configurations and processes. Monitor system performance to ensure everything runs smoothly. Qualifications: Experience configuring ServiceNow. Understanding of ServiceNow and SharePoint architecture and functionalities. Excellent problem-solving skills and attention to detail. Ability to work collaboratively with cross-functional teams. Effective communication skills, both verbal and written. Familiarity with Microsoft Teams and its integration with SharePoint. Required Skills: SharePoint knowledge Configure ServiceNow

About the Company

L

LanceSoft Inc

We are a $125 Million, NMSDC-certified Minority & Woman owned Workforce Solutions Company headquartered in the DC metro area with presence across US with global presence - Canada, Mexico, India, UK, Malaysia, Indonasia, Hongkong, Singapore, UAE. We are specialized in providing Workforce Solutions, SOW project delivery, Engineering Solutions, Creative Services. We currently support 100+ Fortune companies globally and across multiple industry segments. We are currently supporting several massive programs across industry segment nationally/globally (Intel, Ally, AMD, QUALCOMM, Morgan Stanley, Kraft/ Mondelez, MNP, Amdocs, Dell, SanDisk, Medtronic, Becton Dickinson, GE, Lockheed Martin, UTC, L-3 Communications, Caterpillar, BMW, Mercedes Benz, National Grid, Dominion, Energy Future Holdings, PSEG, 3M, Fidelity, Aetna, Humana, Johnson & Johnson, Pfizer, Merck etc). 

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, identity, national origin, disability, or protected veteran status.

COMPANY SIZE
2,000 to 2,499 employees
INDUSTRY
Staffing/Employment Agencies
FOUNDED
2000
WEBSITE
http://www.lancesoft.com/