Business Systems Administrator II

Come join our family at In-N-Out Burger

The In-N-Out Burger IT Business Systems team has an excellent opportunity for a Business Systems Administrator II located in the Irvine CA office.

This role is based full time in office.

The Business Systems Administrator II reports to the IT Business Systems Manager supporting the implementation, optimization, and ongoing support of critical business systems. This role involves collaborating with cross-functional teams to enhance system performance, troubleshoot complex issues, and ensure systems meet organizational goals. Strong analytical skills, technical expertise, and the ability to manage system upgrades are essential.

A Bachelors degree in IT or related field and 3-5 years of experience is preferred, along with excellent communication and project management skills to engage both technical and non-technical teams.

General Responsibilities

• Ensure we operate and manage our business systems platforms and environments in adherence with our security policies by coordinating project activities and serving as liaison between vendors, project leaders, IT teams, and user groups.
• Responsible for coordinating the review of quarterly release details to both project teams and internal resources.
• Develop and maintain instance plans, schedule activities with vendor support, and communicate prod-to-test and test-to-test refreshes to all impacted stakeholders.
• Manage user data permissions, access, and activity; define review and audit procedures, and execute them periodically to validate end user accounts, permissions, and access rights are valid and aligned to policy.
• Research and respond to system administration issues and triage tickets with escalation teams.
• Monitor and investigate system performance issues, identify and resolve root causes.
• Document any and all changes made to both production and non-production environments, including updating design documentation, change control logs, tickets, and user facing materials.
• Perform other work-related job duties as required.

Work Schedule and Benefits

• Full-time position (Exempt)
• Office Hours in Irvine CA: Monday-Friday 8:00 am - 5:00 pm
• Excellent Benefits to include: Medical, Dental, Vision, Life Insurance, FSAs, 401k, Profit Sharing Plan, Adoption Assistance, Education Reimbursement, Supplemental Health Plans, and Pet Insurance.

Salary Pay Range: $102,585 - $123,500 annually

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we will consider your experience and other job-related factors.

Qualifications

• High School diploma or equivalent.
• Bachelors degree in Computer Science, Information Technology, or related field of study preferred.
• Project Management or Business Systems Vendor Certification preferred.
• Minimum 3 years of experience in business systems or project management.
• Prior experience in cross-functional collaboration, vendor management, and digital transformation workstreams preferred.
• Experience in working with the Identity and Access Management features within enterprise grade systems, such as creation of users, groups, policies, compartments, and Federation with identity providers.
• Strong proficiency with project management platforms, e.g., Jira, Asana, Confluence.
• Familiarity with enterprise architecture and project portfolio management tools, e.g., Service Now, PPM platforms.
• Familiarity with IT governance and business analysis frameworks, e.g., PMI, TOGAF is preferred.
• Proficiency with communication platforms, e.g., Microsoft Teams, Slack.
• Strong proficiency with Microsoft Office Suite, e.g., Word, Excel, PowerPoint.
• Proficiency with the following tools: Computer, PC, Laptop, or iPad, Standard office equipment.

Work Location Details

In-N-Out Burger plans to bring its west coast headquarters team back together under one roof by the end of 2029. After maintaining two Southern California office locations for many years, the company will permanently close its Irvine office in 2029 and once again headquarter the companys western territory solely in Baldwin Park California, where the company was founded in 1948.

Newly hired Associates in Irvine will be eligible to participate in the group move to Tennessee with relocation assistance or work from our western headquarters in Baldwin Park CA upon its opening in 2029. We are sharing this information early so candidates can make informed decisions while considering a career with In-N-Out Burger.

About In-N-Out Burger

In-N-Out Burger was founded in 1948 by Harry and Esther Snyder in Baldwin Park California and remains privately owned and operated. Under the direction of the Snyder family, the company has opened restaurants throughout California, Nevada, Arizona, Utah, Texas, Oregon, Colorado, Tennessee, Washington, and Idaho. In-N-Out Burgers menu has remained the same since 1948 and we have maintained a simple philosophy - serve only the highest quality product, prepare it in a clean and sparkling environment, and serve it in a warm and friendly manner. We have built a reputation for fresh, made-to-order foods prepared and served by friendly, well trained Associates.

In-N-Out Burger offers a competitive salary and comprehensive benefit package. We are an Equal Opportunity Employer by choice. Should there be a need, In-N-Out Burger will provide a reasonable accommodation to complete the interview process upon request.