Business Systems Analysis Web Applications

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Dorner Manufacturing, a Columbus McKinnon Organization, is growing, and we're looking for people who want more than just a job-they want a workplace where they can thrive. Enjoy a culture that prioritizes your work-life balance, leaders who communicate openly, and a company committed to continuous growth and innovation. Discover a career where you can make a difference and still make time for what matters most, apply now!

Job Summary/Overview

The Business Systems Analyst is responsible for the implementation, configuration, and maintenance of the Configure, Price, Quote (CPQ) system: Dtools. This role involves collaborating with cross-functional teams to understand business requirements, improve Dtools processes, and ensure the system supports the organizations sales and quoting needs effectively.

Essential Duties and Responsibilities

• Conduct analysis of business processes and requirements to ensure effective CPQ system design and functionality.
• Translate business needs into technical specifications for system configuration.
• Configure and maintain Dtools components, including product catalogs, pricing rules, and quote templates.
• Assist with the implementation of new features and updates to enhance system performance and user experience.
• Assist with the development and execution of test plans to ensure Dtools meets functional and performance requirements.
• Identify and resolve system issues and defects in a timely manner.
• Analyze existing Dtools processes and recommend improvements to enhance efficiency and accuracy.
• Provide training and support to end-users to ensure effective utilization of Dtools.
• Act as user support in setting up accounts, resolving user feedback issues related to all aspects of Dtools (pricing, product application, configuration rules, etc).
• Manage Dtools related projects, including system upgrades, integrations, and new feature implementations.
• Coordinate with internal and external teams to ensure project milestones are met.
• Facilitate communication between product technical teams and web applications developers to ensure clear understanding and successful implementation of CPQ requirements.
• Prepare and present reports on system performance and project progress to management.

Knowledge, Skills, Competencies, and Abilities

• CMCO Conveyance product, conveyor application and product pricing knowledge through experience or hands-on training.
• Excellent written and verbal communication skills.
• Competence with technical documentation software and tools.
• Skilled in managing multiple tasks and priorities in a fast-paced environment.
• Keen attention to detail to ensure accuracy in written materials.
• Ability to work collaboratively with cross-functional teams like marketing, sales, and logistics.
• Competence with CPQ system tools and technologies.

Required Qualifications

• Associates degree in Information Technology, Business Administration, or a related field preferred.
• 1+ years of experience in CPQ system administration, configuration, or analysis preferred.
• Experience with CPQ software (Driveworks) preferred.
• Experience with Microsoft Office Suite.

Benefits

• Free coffee daily
• 11 paid holidays
• Vacation and sick time
• Medical, Dental, Vision insurance, effective day 1
• 401(k)
• Paid parental leave
• Tuition assistance
• Disability insurance