We are a forward-thinking organization building modern, customer-centric digital experiences within a highly competitive consumer industry. Our environment is collaborative, fast-moving, and innovation-driven. Team members are encouraged to challenge assumptions, think creatively, and continuously improve how technology supports the business. We foster a culture of growth, learning, and shared success, where individuals feel connected to their work and empowered to make an impact.
The company offers a comprehensive benefits package, including competitive health coverage, retirement savings with employer contribution, paid time off, and additional programs that support work-life balance and community engagement.
Status: Exempt
Reporting to Digital Technology leadership, the Business Systems Analyst is responsible for the day-to-day operational support and continuous enhancement of enterprise business-to-business platforms. These systems support internal users as well as external partners and customers. The role focuses on translating business needs into technical solutions, optimizing system performance, and ensuring alignment with broader organizational strategy.
This position partners closely with cross-functional business teams, IT service providers, and external vendors to deliver system enhancements, resolve defects, implement change requests, and document functional and technical requirements. The analyst also plays a key role in improving user experience, establishing governance practices, evaluating risk, and supporting system integrations across the enterprise.
The role provides functional administration and operational oversight of enterprise platforms to drive efficiency across systems and processes while supporting evolving business and partner needs. Responsibilities include requirements development, solution scoping, testing coordination, training support, KPI tracking, and data analysis to enable continuous improvement.
Enterprise Systems Support & Strategy (30%)
Support enterprise B2B systems and related initiatives aligned to short- and long-term business objectives
Collaborate with business and IT stakeholders to implement system enhancements and best practices
Maintain overall system health and provide Level 2 application support for internal and external users
Business & Process Analysis (25%)
Gather, analyze, and document business requirements across internal- and external-facing platforms
Contribute to the development of best practices for business processes, system design, reporting, and workflow documentation
Project Delivery & User Support (25%)
Define project scope and functional requirements throughout the full project lifecycle
Support design reviews, user acceptance testing, and issue resolution
Track project progress, communicate status, and recommend actions to mitigate risks
Change Management & Reporting (20%)
Oversee system changes from intake through deployment, ensuring proper documentation
Perform ad-hoc data analysis and produce reports to support business decision-making
Education
Bachelor’s degree or equivalent professional experience required
Advanced degree or certifications in Business Analysis, Project Management, Information Technology, or Digital Transformation preferred
Experience
5+ years of Business Systems Analysis experience
2+ years working with data and reporting tools such as SQL, Power BI, or Tableau
Minimum 2 years of hands-on experience with Salesforce Marketing Cloud
Experience supporting cloud-based content management platforms preferred
Background collaborating with business teams and external vendors on digital sales or marketing initiatives
Familiarity with project lifecycle and systems development methodologies
Skills & Capabilities
Proactive, self-directed, and able to manage multiple initiatives simultaneously
Strong analytical, organizational, and problem-solving skills
Ability to assess system operations and lead process improvement efforts
Experience managing external vendors and service providers
Excellent verbal, written, and customer-facing communication skills
People-first mindset
Commitment to continuous improvement
Willingness to challenge conventional approaches
Empowerment through collaboration and accountability
Strong team orientation