Business Systems Analyst 181120

Key Responsibilities

Requirements & Analysis

• Partner with business team members to capture, analyze, and document functional requirements.
• Translate business needs into clear, actionable user stories with defined acceptance criteria.
• Facilitate requirement refinement sessions with product owners, developers, and architects.
• Identify process improvements and opportunities to simplify workflows within the ITSM Product platforms.

User Story Development & Backlog Support

• Develop and maintain high-quality user stories aligned to product roadmaps and sprint objectives.
• Support backlog grooming and prioritization with the product owner.
• Ensure stories are well-defined, testable, and ready for development.
• Maintain documentation of requirements, process flows, and solution designs.

Testing & Quality Assurance

• Develop detailed test plans and test cases based on functional requirements and user stories.
• Implement functional, integration, and user acceptance testing (UAT) activities.
• Document defects and coordinate resolution with developers.
• Validate that delivered capabilities meet acceptance criteria and business expectations.

Delivery & Collaboration

• Work closely with ITSM Product developers and platform teams throughout the development lifecycle.
• Participate in sprint ceremonies including planning, demos, and retrospectives.
• Support release readiness activities and post-release validation.
• Assist with documentation and knowledge transfer to operations or support teams.

Required Qualifications

• 3+ years of experience working with ITSM Products or similar enterprise platforms
• Experience capturing business requirements and translating them into user stories and acceptance criteria
• Experience writing and performing test cases and test plans
• Familiarity with Agile delivery frameworks
• Strong analytical and problem-solving skills
• Excellent written and verbal communication skills
• Proven experience collaborating with both technical and non-technical collaborators

Preferred Qualifications

• ITSM Product platform experience in ITSM, ITOM, ITAM,
• Experience building monitoring event management – observability platforms
• Experience with AI software development tools like GitHub Co-pilot
• Experience supporting UAT coordination and defect management
• Certified ITIL v4