Business Systems Analyst

Employment in this role is conditional upon successful execution of the contract by the client.

The Work

The Business Systems Analyst serves as a key liaison between business stakeholders and technical teams to ensure that systems effectively support business objectives and program requirements, with a specific focus on client processing and related processes. This role understands business objectives and problems, identifies alternative solutions, and performs studies and cost/benefit analyses to recommend optimal approaches. The role involves analyzing user requirements, operational procedures, and system issues to automate processing and/or improve existing computer systems.

This position aligns with Cayuse’s core values of Innovation, Excellence, Collaboration, Adaptability, and Integrity by fostering technical solutions that meet customer needs, promoting teamwork, and prioritizing quality in deliverables.

• Assist in the development of project documentation based on requirements and standards.
• Assist in the development and refinement of application online help and user-facing documentation.
• Conduct requirements gathering sessions with non-technical SMEs to understand business process needs and program requirements.
• Analyze user requirements, procedures, and problems to determine opportunities for automation or improvements to existing systems.
• Create and maintain use cases, process flow charts, acceptance criteria, and other documentation needed to support system enhancements.
• Analyze new and existing business processes to determine how modifications and changes will impact system behavior and performance.
• Serve as a technical expert responsible for working with both non-technical and technical stakeholders to ensure clear and effective communication throughout the SDLC.
• Ensure that system design, documentation, and implementation comply with the Client standards, guidelines, and best practices.
• Review system specifications and scheduling limitations to determine if requested programs or program changes are feasible within the existing environment.
• Perform necessary testing of assigned programs and system changes, including functional, integration, and user acceptance support.
• Facilitate information sharing to ensure knowledge transfer and reduce or eliminate single points of failure for the information system.
• Conduct one-on-one discussions and group sessions to review system documentation and clarify requirements and system behaviors.
• Prepare and maintain documentation illustrating system architecture, workflows, dependencies, and other key components for project deliverables.
• Update immediate supervisor, other management team members, and system stakeholders regarding recommended implementation strategies and solution options.
• Provide regular status reports on enhancement activities, testing progress, and resolution of issues impacting the system.
• Notify immediate manager and technical lead of critical issues that may affect the system’s ability to deliver services as designed.
• Attend regular status meetings to update team members (developers, business analysts, database administrators, project managers, and others) on the progress of assigned work.
• Regularly update assignments through the use of a ticketing or work‑tracking system to facilitate information sharing and transparency among project team members.
• Provide information to both non-technical and technical staff via email, telephone, documentation, and formal presentations on topics such as system functionality, data collection processes, and other technical issues.
• Communicate with internal business groups as well as external entities, including other governmental organizations and contract service providers.
• Generate and maintain test data, write test scripts and execution sequences, and thoroughly examine test results.
• Debug and assist in resolving detected issues, working collaboratively with developers and other technical staff.
• Use current software development methods/techniques and established development standards (including testing standards) to ensure the quality, reliability, and maintainability of applications.
• Other duties as assigned.

Here’s What You Need

The qualifications and skills listed below are intended to provide a general overview of the requirements for this position. However, due to the anticipated nature of the contract and the absence of a finalized task order from the client, this list should not be considered all-encompassing. Additional qualifications, certifications, skills, or experience specific to the client’s requirements may be identified and requested upon award of the task order. Candidates should demonstrate flexibility and a willingness to adapt to evolving responsibilities as outlined by the client.

• 5 years – Experience with Medicaid Claims Processing.
• 5 years – Experience understanding business objectives and problems and identifying alternative solutions.
• 5 years – Experience reviewing, analyzing, and evaluating user requirements, operational procedures, and problems to automate processing and/or improve existing computer systems.
• 5 years – Experience writing detailed descriptions of user needs, program functions, and steps required to develop and/or modify computer programs.
• 5 years – Experience conducting cost/benefit analysis of systems and alternative solutions.
• 5 years – Experience analyzing and documenting input and output requirements, including forms of data input, how data is summarized, and report formats.
• 5 years – Experience with Azure DevOps, including creation and management of work items and generation of wireframes.
• 5 years – Demonstrated high level of sound logic and analytical ability to solve complex problems.
• 5 years – Highly developed oral and written communication skills, with the ability to communicate effectively with technical and non‑technical audiences.
• 5 years – High level of interpersonal skills to work effectively with others, motivate team members, and elicit required work output.
• 5 years – Knowledge and understanding of Information Technology industry trends, directions, and market experience, and ability to relate them to the organization.
• 5 years – Knowledge of architectural concepts, principles, and tools relevant to infrastructure, information, applications, and organizational structure.
• 5 years – Knowledge of emerging technologies (both new to the organization’s systems and new to the information systems industry).
• 5 years – Knowledge of tools, techniques, and good practices for protecting the integrity of corporate data and associated processing, including company technology practices, standards, and procedures.
• 5 years – Knowledge of solution delivery utilizing Agile or Scrum methodology, including participation in sprints, backlog refinement, and iterative delivery.
• Must be able to pass a background check. May require additional background checks as required by projects and/or clients at any time during employment.

Minimum Skills:

• Exceptional interpersonal skills with the ability to communicate in a clear, professional, and articulate manner.
• Exceptional verbal and written communication skills.
• Excellent organizational, analytical, and problem-solving skills with high-level attention to detail.
• Proven ability to multitask and prioritize in a fast past environment with changing priorities; adaptable to change and a quick learner.
• Must be self-motivated and able to work well independently as well as on a multi-functional team.
• Ability to handle sensitive and confidential information appropriately
• Proficient in MS Office, Word, Outlook, PowerPoint, and Excel.
• Ability to build trust and maintain relationships across technical and business teams.

Preferred Qualifications:

• 2 years – Experience with the Texas DIR Project Delivery Framework and associated document templates.
• 2 years – Familiarity with the company’s information architecture and information management methodologies.
• 2 years – Familiarity with the existing and planned software technology stack and the global, regional, and local software architecture and infrastructure components.

Our Commitment to you / overview of benefits

• Medical, Dental and Vision Insurance; Wellness Program
• Flexible Spending Accounts (Healthcare, Dependent Care, Commuter)
• Short-Term and Long-Term Disability options
• Basic Life and AD&D Insurance (Company Provided)
• Voluntary Life and AD&D options
• 401(k) Retirement Savings Plan with matching after one year
• Paid Time Off

Reports to: Program Manager

Working Conditions

• Professional hybrid office environment.
• Must be physically and mentally able to perform duties extended periods of time.
• Ability to use a computer and other office productivity tools with sufficient speed to meet the demands of this position.
• Must be able to establish a productive and professional workspace.
• Must be able to sit for long periods of time looking at computer screen.

• May be asked to work a flexible schedule which may include holidays.
• May be asked to travel for business or professional development purposes.
• May be asked to work hours outside of normal business hours.

Other Duties: Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job.  Duties, responsibilities, and activities may change at any time with or without notice.

Cayuse is an Equal Opportunity Employer.  All employment decisions are based on merit, qualifications, skills, and abilities. All qualified applicants will receive consideration for employment in accordance with any applicable federal, state, or local law.