Business Systems Analyst

Position Description

Are you excited by the idea of working for a world-class organization at the intersection of higher education, business, and technology? Are you drawn to designing innovative solutions and solving complex technical problems? Do you wake up every day asking yourself, "What can I learn today?" If so, consider joining our team as a contract Application Analyst for AI at Harvard Business School (HBS).

This contract role will provide critical operational support to our faculty, learners, and staff in support of HBS's mission to educate leaders who make a difference in the world. They are responsible for the operation support of AI platforms, including ChatGPT, Lovable, and Claude among others.

The ideal candidate is an energetic quick learner who possesses superior interpersonal and communication skills, has experience supporting and provisioning AI tools, and regularly demonstrates creative problem solving.

Responsibilities

• Diagnose, escalate and resolve software incidents for vendor-based and custom developed AI applications
• Responsible for provisioning and deprovisioning user accounts for platforms in the AI service portfolio including ChatGPT, Claude, and Lovable.
• Participate in projects providing subject matter and technical expertise on applications
• Configure applications to match business needs
• Draft and update use case and technical documentation as needed
• Create troubleshooting guides and knowledge articles
• Complete other responsibilities as assigned

Basic Qualifications

• At least 2 years in a technical role

Preferred Qualifications and Skills

• Bachelor's degree in computer science, technology, management information systems, computer engineering, or similar field is preferred
• Administering, configuring, and maintaining AI applications
• Demonstrated solution design using both technical and business process approaches is preferred
• Experience with custom developed applications and the software development life cycle is preferred
• Experience leveraging APIs, reporting, and data analytics is preferred

Working Conditions

• Additional support outside of regularly scheduled hours, including early mornings, nights, weekends, and holiday breaks, will occasionally be required

Additional Information

This role is offered as a hybrid position (some combination of onsite and remote) where you are required to be onsite at our Boston, MA-based campus at least 3 times per week. Specific schedule will be determined between you and your manager.

We may conduct candidate interviews virtually (phone and/or via Zoom) and/or in-person for this role.