Business Systems Analyst

Position Purpose

Gridstone is seeking a Business Systems Analyst to bridge the gap between business needs and technology solutions including but not limited to Acumatica ERP. This position reports to the Director of Information systems and is responsible for analyzing processes, identifying improvement opportunities, and translating requirements into clear, actionable specifications for technical teams. The ideal candidate is equal parts problem-solver, communicator, and strategic thinker. This is a full-time position based in Charlotte, NC with the ability to travel as needed.

Key Responsibilities

• Partner with stakeholders to understand business goals, challenges, and workflows
• Conduct interviews, workshops, and data analysis to gather detailed requirements
• Translate business needs into functional and technical specifications
• Evaluate systems and processes to identify gaps and inefficiencies
• Recommend enhancements that improve productivity, accuracy, and user experience
• Support the design and implementation of new system features or applications
• Collaborate with project managers, developers, QA teams, and business users
• Assist in project planning, scope definition, and prioritization
• Support testing efforts by creating test cases, validating results, and coordinating user acceptance testing
• Create clear documentation including process maps, requirements, user guides, and training materials
• Communicate complex concepts in a way that is accessible to both technical and non-technical audiences
• Provide ongoing support and training to end users
• Develop and maintain dashboards, reports, and metrics as needed

Key Competencies

• Critical thinking and structured problem-solving
• Stakeholder management and relationship-building
• Attention to detail with a big-picture mindset
• Adaptability in fast-changing environments
• Strong organizational and prioritization skills

Qualifications

• Experience with enterprise systems (ERP, CRM, HRIS, etc.) required; Acumatica experience preferred
• Ability to translate business needs into technical requirements
• Experience in business analysis, systems analysis, or similar role
• Excellent analytical, problem-solving, and communication skills
• Knowledge of SQL or data analysis tools
• Bachelor’s degree in Business, Information Systems, Computer Science, or related field
• Understanding of SDLC methodologies (Agile, Waterfall, or hybrid) preferred
• Familiarity with process modeling tools (e.g., Visio, Lucidchart) preferred
• Professional certifications (CBAP, CCBA, PMI-PBA, Scrum certifications) preferred

For more information, visit: GridstonePower.com