Business Systems Analyst - Compensation & Classification
Salary
$56.23 - $65.54 Hourly
Location
Seattle Municipal Tower, 700 5th Ave., Seattle, WA
Job Type
Classified Civil Service, Regular, Full-Time
Remote Employment
Flexible/Hybrid
Job Number
2026-01177
Department
Seattle Department of Human Resources
Opening Date
08/28/2026
Closing Date
9/15/2026 4:00 PM Pacific
Position Description
Seattle Human Resources promotes workforce equity and excellence through high-quality services that support more than 12,500 City employees and over 1,000 job classifications. The Compensation & Classification unit ensures positions across the City are classified and compensated fairly, consistently, and competitively.
We are seeking a Business Systems Analyst to serve as the primary steward of SHR's compensation and classification technology ecosystem- an environment that includes a PowerApps-based workflow system, a PDQ portal interface, nested relational databases, and integrations with Workday. This role ensures operational continuity for systems that are essential to Citywide HR functions. This work is hands-on, highly collaborative, and requires strong business analysis skills, technical project coordination, and deep customer support engagement.
This role is ideal for someone energized by problem-solving, able to navigate complex systems, comfortable managing high-volume service requests, and confident working independently to determine priorities in a dynamic environment. You will play a central role in supporting classification operations, leading technical and process improvement initiatives, and maintaining daily system functionality, including urgent break/fix needs.
Job Responsibilities
The main focus areas for this role include:
Serve as the technical lead for SHR's compensation and classification systems, including the PowerApps workflow platform, PDQ portal, nested database structures, and Workday interfaces, and workflow automations. Maintain system functionality, ensure data quality and security, develop dashboards and reports, and manage system interfaces. Handle frequent and time-sensitive break/fix needs, performing in-house troubleshooting before issues are escalated to IT.
Manage the unit's service desk and deliver responsive, human-centered support to HR partners and City departments. Oversee data intake and program-wide monitoring of classification requests, resolve first-level issues, track operational metrics, and ensure clear and timely communication. This role supports a high volume of inquiries that are essential to business continuity across the City.
Independently administer the daily operations of classification and compensation systems, including data management, workflow automation, documentation, and process development. Investigate and resolve system errors, refine business processes, and develop solutions to remove technical or procedural barriers. Lead quarterly development cycles by organizing enhancement requests, limiting work-in-progress through effective prioritization, translating needs for IT partners, conducting QA testing, and validating system releases.
Lead multi-year technical and operational improvement projects with cross-department scope. Responsibilities include defining requirements, coordinating contributors, mapping and redesigning workflows, and overseeing testing and implementation. Upcoming work includes redesigning major processes - such as the Labor Relations review workflow - to improve visibility, reduce delays, and strengthen overall operational efficiency.
You will be most successful in this role with a combination of the following:
The ability to:
Experience in:
Skills or certifications in:
Please note: This job ad is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee. Duties, responsibilities, and activities may change at any time with or without notice.
Qualifications
In addition to the ability to perform the tasks described above, you will need to possess the below required qualifications:
AND
OR
AND
OR
Additional Information
This civil-service position is eligible for overtime and is classified as a Management Systems Analyst, Senior and reports to the Compensation Program Manager. The full pay range for this step-progression position is $56.23 - $65.54 per hour. New employees begin at Step 1, which is $56.26 per hour. Current City employees starting rate of pay will be based on Personnel Rules.
Work Environment: This role follows a hybrid schedule, with employees in the office two days per week. Tuesdays are a required in-office day for the team. Specific schedules will be agreed upon between the employee and their supervisor and are subject to change.
Benefits: A comprehensive benefits package includes vacation, holidays, and sick leave, as well as medical, dental, vision, life, and long-term disability insurance for employees and their dependents. More information about employee benefits is available here: https://www.seattle.gov/human-resources/benefits. Please select an option under the "Most Employee Benefits" heading
Why work at the City of Seattle? At the City of Seattle, public service is more than a job; it's a chance to shape the future and make a meaningful difference in the lives of everyone who works, lives, or plays in our city. With 12,000 employees across 40+ departments and 1,000 job titles, we are united by a common purpose: to create a Seattle that is vibrant and welcoming for all. Whatever your role, you'll help power a forward-looking city that leads by example - inclusive, innovative, equitable, and community-focused - while joining a diverse team committed to solving challenges and making a lasting impact together. Join us in building a Seattle where everyone thrives.
APPLICATION PROCESS:
Applications will be accepted until 4:00pm Pacific Time on Tuesday, September 15, 2026.
In addition to completing the application fully by the posted deadline at www.governmentjobs.com/careers/seattle, please attach:
Please note: Seattle Human Resources does not use artificial intelligence (AI) or automated tools to screen or evaluate applications. Every application is reviewed by a member of our hiring team to ensure an equitable and human-centered process.
Hiring Timeline: Interviews and a skills assessment will be scheduled in October 2026. The desired start date is Wednesday, October 21, 2026.
Who may apply: This position is open to all candidates that meet the minimum qualifications. The City of Seattle values diverse perspectives and life experiences. Applicants will be considered regardless of race, color, creed, national origin, ancestry, sex, marital status, disability, religious or political affiliation, age, sexual orientation, medical condition, or pregnancy. The City of Seattle encourages people of all backgrounds to apply, including people of color, immigrants, refugees, women, LGBTQ, people with disabilities, veterans, and those with diverse life experiences.
Pre-employment procedures: Applicants must successfully pass a background check, which will be conducted in accordance with Seattle's Fair Chance Employment Ordinance, SMC 14.17. Applicants will be given a chance to explain or correct background information and provide verifiable information of good conduct and rehabilitation.
Accommodations Request & Recruiting Contact: Reasonable accommodations will be provided for individuals with disabilities to participate in the application or interview process, perform essential job functions, and access other employment benefits and privileges. Please get in touch with Nicolette.Hornbeck@seattle.gov to request accommodation or with any questions
The City of Seattle offers a comprehensive benefits package including vacation, holiday and sick leave as well as medical, dental, vision, life and long-term disability insurance for employees and their dependents.
More information about employee benefits is available on the Citys website at:
Benefits - Human Resources | seattle.gov
01
Based on the job responsibilities listed, pease briefly explain how you see this role potentially contributing to objectives of the Citys pay equity and Race and Social Justice Initiative (RSJI).
02
This position includes service desk management responsibilities for the Citys Compensation and Classification Unit, including tracking request statuses, reporting on operational performance metrics, logging and resolving issues, and providing excellent customer service in response to inquiries from our department HR partners. Please briefly describe any service desk or comparable customer service experience you may have.
03
Please describe your experience with low-code workflow automation systems
04
Please indicate which of the following skills or tools you have experience with (select all that apply):
05
Please indicate which of the following certifications you currently hold (select all that apply)
06
If selected other, please indicate which relevant certification(s) you hold.
07
This position offers the flexibility of a hybrid work schedule. Employees are expected to be in the office at least two days a week. Tuesdays are an in-office day for the team. Please confirm your understanding and ability to meet the needs of this schedule
08
To be considered for this position, you must attach both a cover letter and resume to your application. Have you attached these documents?
09
Where/how did you hear about this position?
Required Question
Employer City of Seattle
Address Seattle Municipal Tower
700 5th Avenue, Suite 5500
Seattle, Washington, 98104
Website http://www.seattle.gov/jobs
| Location | Seattle, WA |
| Salary | $56.23–$65.54 Per Hour |
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