Lighthouse Technology Services is partnering with our client to fill their Business Systems Analyst (Dynatrace) position! This is a 10 month contract to hire. Ability to work remotely in the U.S., but must relocate to Buffalo, NY upon conversion. This role will be a W2 employee of Lighthouse Technology Services. No C2C or subcontracting arrangements will be considered.
What You'll Be Doing:
Lead the enterprise-wide onboarding of applications into Dynatrace, coordinating cross-functional teams and ensuring alignment with observability standards and criticality tiers
Drive the strategic expansion of Dynatrace as the central observability platform, scaling adoption across applications, infrastructure, and services to achieve full-stack monitoring capabilities
Manage end-to-end onboarding backlog and roadmap, organizing work intake, prioritization, and delivery across production and non-production environments
Partner with application teams to define telemetry requirements, instrumentation patterns, and success criteria, ensuring consistent implementation of metrics, logs, traces, and events
Enforce governance controls and adherence to observability standards, supporting the development of onboarding SOPs, playbooks, and best practices
Act as liaison between application teams, platform engineering, and leadership, translating technical observability capabilities into business value and operational outcomes
Track and report on onboarding metrics, platform adoption, and coverage growth, analyzing gaps and recommending prioritization strategies to demonstrate measurable value
Facilitate Agile ceremonies and coordinate dependencies across distributed teams to ensure scalable, efficient delivery of observability capabilities
What You'll Need to Have:
7+ years of experience in business systems analysis, systems integration, or technology delivery with focus on enterprise platform adoption
Proven experience with observability, monitoring, or APM tools such as Dynatrace, ELK, Splunk, or AppDynamics
Strong project management and coordination skills with demonstrated ability to manage complex, cross-functional initiatives across distributed teams
Solid understanding of application architectures, cloud platforms, and telemetry concepts including metrics, logs, traces, and events
Experience working in Agile environments with hands-on backlog management and delivery planning
Strong analytical mindset with ability to translate between technical and business stakeholders and drive process efficiency at scale
Demonstrated ownership mindset with ability to identify risks, resolve bottlenecks, and drive outcomes in complex, ambiguous environments