Agile Programming Methodologies, Analysis Skills, Backlog Prioritization, Best Practices, Business Operations, Business Solutions, Cloud Applications, Cloud Architecture, Consulting, Cross-Functional, Establish Priorities, Instrumentation, Leadership, Metrics, Onboarding, Organizational Skills, Production Systems, Project/Program Management, Requirements Management, Risk Analysis, Splunk, Standard Operating Procedures (SOP), System Integration (SI), Systems Analysis, Technical Delivery, Telemetry, Work From Home
Lighthouse Technology Services is partnering with our client to fill their Business Systems Analyst (Dynatrace) position! This is a 10 month contract to hire. Ability to work remotely in the U.S., but must relocate to Buffalo, NY upon conversion. This role will be a W2 employee of Lighthouse Technology Services. No C2C or subcontracting arrangements will be considered.
What You'll Be Doing:
- Lead the enterprise-wide onboarding of applications into Dynatrace, coordinating cross-functional teams and ensuring alignment with observability standards and criticality tiers
- Drive the strategic expansion of Dynatrace as the central observability platform, scaling adoption across applications, infrastructure, and services to achieve full-stack monitoring capabilities
- Manage end-to-end onboarding backlog and roadmap, organizing work intake, prioritization, and delivery across production and non-production environments
- Partner with application teams to define telemetry requirements, instrumentation patterns, and success criteria, ensuring consistent implementation of metrics, logs, traces, and events
- Enforce governance controls and adherence to observability standards, supporting the development of onboarding SOPs, playbooks, and best practices
- Act as liaison between application teams, platform engineering, and leadership, translating technical observability capabilities into business value and operational outcomes
- Track and report on onboarding metrics, platform adoption, and coverage growth, analyzing gaps and recommending prioritization strategies to demonstrate measurable value
- Facilitate Agile ceremonies and coordinate dependencies across distributed teams to ensure scalable, efficient delivery of observability capabilities
What You'll Need to Have:
- 7+ years of experience in business systems analysis, systems integration, or technology delivery with focus on enterprise platform adoption
- Proven experience with observability, monitoring, or APM tools such as Dynatrace, ELK, Splunk, or AppDynamics
- Strong project management and coordination skills with demonstrated ability to manage complex, cross-functional initiatives across distributed teams
- Solid understanding of application architectures, cloud platforms, and telemetry concepts including metrics, logs, traces, and events
- Experience working in Agile environments with hands-on backlog management and delivery planning
- Strong analytical mindset with ability to translate between technical and business stakeholders and drive process efficiency at scale
- Demonstrated ownership mindset with ability to identify risks, resolve bottlenecks, and drive outcomes in complex, ambiguous environments
Pay Range: $50-$55/hr
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Lighthouse Technology Services