Business Systems Analyst

Position Information

Position Information

Position Title: Business Systems Analyst Working Title: Customer Relationship Specialist Position Number: 000097 Full-Time Or Part-Time: Full Time Time Limited Position: Yes Number of Vacancies: 1 Department: Admissions Posting Number: 0401854 SHRA/EHRA: Exempt Professional Staff (EPS) Job Category: Professional Hiring Range: Commensurate with Education and Experience Overall Position Competency: Exempt Professional Staff (EPS) Primary Purpose of the Organization:

The primary goal of the Office of Admission at Fayetteville State University is to attract and enroll a diverse student body that represents a wide range of geographic, religious, cultural, and socioeconomic backgrounds. To do so, the Office of Admission will work closely with alumni and other constituencies to support recruitment efforts while promoting excellent customer service & transparency about the admission process.

Primary Purpose of the Position:

The Business Systems Analyst is responsible for the administration, support, and continuous improvement of the Customer Relationship Management (CRM) system within the Admissions Office. This role involves managing data, developing workflows, creating reports, and training staff to ensure the CRM is effectively utilized to enhance student recruitment and admissions processes. The Business Systems Analyst works closely with the admissions team, IT department, and other campus offices to ensure seamless communication and data integrity. The CRM Specialist is responsible for the administration, support, and continuous improvement of the CRM system within the Admissions Office.

Minimum Education And Experience Requirements:

Graduation from a four-year college or university with a degree in Business, Information Technology, or Marketing and one-year relevant work experience.

Knowledge, Skills And Abilities:

• Strong analytical skills with the ability to interpret data and provide actionable insights.
• Excellent communication and interpersonal skills.
• Ability to manage multiple projects simultaneously and meet deadlines.
• Detail-oriented with strong organizational skills.
• Oral and written skills to present metrics to large and small groups of internal stakeholders and to interact individually with faculty/staff.
• Interpret data for various audiences.
• Attention to detail, strong organizational skills, ability to meet tight deadlines and multitask are essential for success in this position.

Preferred Qualifications:

• Two - three (2-3) years CRM experience in a higher education admissions setting.
• Experience in data management, analytics and reporting.
• Proficiency in CRM platforms (e.g., Slate, Admission Pros, etc.).
• Technical proficiency, including knowledge of SQL, Excel, and other data management tools.

Special Instructions To Applicants:

• This is a repost, previous applicants are still under consideration and do not need to re apply.
• The selected candidate must be legally authorized to work in the United States.
• This position is not eligible for remote work.

Notice to Applicants:

Please make sure that the work history listed on your application is identical to the work history listed on your resume. The application must be filled out completely, Do Not Use the phrase "see resume."

Please list at least three (3) professional references to include a current supervisor. References will only be contact if you are selected for the position and with your permission.

Closing Date: 08/02/2026 Open Until Filled: No Additional Information for Applicants:

All new employees are required to have listed credentials/degrees verified prior to employment. Transcripts should be provided for all earned degrees and/or the degree which is being used to satisfy credential/qualification requirements. Transcript requests are the responsibility of the candidate.

EEO Statement:

This position is subject to the successful completion of an employment background check. An employment background check includes a criminal background check, employment verification, reference checks, license verification (if applicable) and credit history check (if applicable).

Fayetteville State University is committed to equality of educational opportunity and does not discriminate against applicants, students, or employees based on race, religion, color, national origin, sex, age, disabling condition, political affiliation or sexual orientation. Moreover, Fayetteville State University values diversity and actively seeks to recruit talented students, faculty, and staff from diverse backgrounds.

Veteran's Statement:

Fayetteville State University is a VEVRAA Federal Contractor and seeks priority referrals of protected veterans for our openings.

Quick Link: https://jobs.uncfsu.edu/postings/28827

Supplemental Questions

Required fields are indicated with an asterisk (*).

• • This role requires a degree in Business, IT, or marketing. Do you meet this requirement?

• Yes

• No

• • How many years of professional-level experience in data extraction, analysis and reporting do you have?

(Open Ended Question)

• • In detail, please describe your professional level experience in data extraction, reporting and data analysis.

(Open Ended Question)

Optional & Required Documents

Required Documents

• Cover Letter
• Resume/Curriculum Vitae
• Unofficial Transcripts (Official Transcripts and Official International Course-by-Course Evaluations Due Upon Hire)

Optional Documents

• Other Document
• Other Documents Continued
• Other Documents Continued.