Business Systems Analyst I/II

County of San Luis Obispo

San Luis Obispo, CA

JOB DETAILS
SALARY
$80,516.80–$121,409.60 Per Year
SKILLS
Analysis Skills, Bid Analysis, Business Administration, Business Analysis, Business Operations, Business Processes, Business Solutions, Business Strategy, Business Support, Cafeteria, Career Development, Compensation and Benefits, Computer Science, Conflict Resolution, Customer Support/Service, Data Migration, Driver's License, Employee Assistance Plan, Enterprise Applications, Establish Priorities, Finance, Financial Management, Government, Health Maintenance Organization (HMO), Health Plan, Information Systems/Technology IS/IT Administration, Information Technology & Information Systems, Insurance, Land Use, Licensing, Maintain Compliance, Microsoft Product Family, On Call, Operational Audit, Preferred Provider Organization (PPO), Process Analysis, Process Development, Process Improvement, Product Testing, Project Tracking, Project/Program Management, Proposal Development, Psychiatry and Mental Health, Public Administration, Regulatory Compliance, Regulatory Requirements, Requirements Management, Retirement Funds, Return on Investment (ROI), Risk Analysis, Risk Management, Sales/Support Engineering (SE), Service Delivery, Software Administration, Software Engineering, Staff Training, Strategic Planning, Support Documentation, System Integration (SI), System Operations, Systems Administration/Management, Systems Analysis, Systems Engineering, Team Building, Technical Leadership, Technical Training, Technology Analysis, Training/Teaching, User Documentation, Vision Plan
LOCATION
San Luis Obispo, CA
POSTED
13 days ago

Business Systems Analyst I/II

Salary

$80,516.80 - $121,409.60 Annually

Location

All Locations - San Luis Obispo County, CA

Job Type

Permanent - Salary

Job Number

0626PM-300229-01

Department

Planning & Building

Division

Planning & Building Administration

Opening Date

06/08/2026

Closing Date

6/22/2026 11:59 PM Pacific

  • Description
  • Benefits
  • Questions

About the Position

This recruitment may be used to fill future permanent, substitute, limited term, and temporary positions, both full-time and part-time throughout the County.

The Department of Planning and Building is hiring a Business Systems Analyst (BSA) I/II to be an important member of the Enterprise, Licensing and Permitting (EP&L) support team. EP&L is the County's enterprise software system that automates operations in land use planning, permitting, code enforcement, and inspections.

The BSA serves as a key liaison between business units and IT within a public sector environment. This role is responsible for analyzing business processes, identifying system improvement opportunities, gathering and documenting requirements, and supporting the implementation of technology solutions that enhance service delivery, operational efficiency, compliance, and transparency.

Definition

Under direction, classes in this series perform professional-level duties in the application of information technology to improve County departmental business and administrative processes; reviews business functions and strategies; identifies, proposes, and implements business process changes; collects and analyzes operational and systems data, and performs other duties as required.

Typical Tasks and Representative Duties

  • Analyzes the effectiveness and efficiency of existing technology systems and business processes and develops strategies for improvement
  • Meets with decision makers, systems owners and end users to define business and operational requirements.
  • Develops proposals and plans for the design and installation of new systems and processes
  • Defines project requirements, identifies project milestones, directs project teams and monitors progress
  • Serves as liaison between stakeholders, users, vendors and information technology teams
  • Evaluates and/or participates in the evaluation of technology products and solutions
  • Identifies and mitigates risk elements to ensure successful transition to new business systems and processes
  • Performs cost benefit and return on investment analysis for proposals
  • Ensures compliance with operating standards, County policies, and legal requirements
  • Directs and develops support documentation for users; provide and coordinate training and support
  • May make presentations to stakeholders, boards, commissions and other oversight committees
  • May be assigned lead worker duties over subordinate staff

Click here for the full job description, BSA I

Click here for the full job description, BSA II

The Ideal Candidate

The Business Systems Analyst series is distinguished from other technology classes in that positions in this series are focused on business process improvement, utilizing the specialty technology classes, including Software Engineer, Systems Administrator and Information Technology Specialists. This class is distinguished from the Information Technology Project Manager series in that the latter is assigned large and complex technology initiatives that typically involve multiple County departments.

The Ideal Candidate will:

  • Have experience with defining, implementing, or executing permitting processes and workflows within a jurisdiction
  • Have experience with EP&L or other permit processing software systems
  • Collaborate with departments and stakeholders to gather, analyze, and document business and system requirements.
  • Translate business needs into functional and technical specifications.
  • Analyze existing systems and processes to identify improvement opportunities.
  • Coordinate with IT teams, vendors, and project managers during system implementations.
  • Assist with data migration, reporting, and system integrations.
  • Provide staff and stakeholder trainings, create end-user documentation and training materials, and provide post-implementation support.

Minimum Qualifications

A combination of education, training and experience which provide the required knowledge, skills and abilities listed. Typically, this would include:

Business Systems Analyst I: Bachelors degree in Business Administration, Public Administration, Computer Science, Information Systems AND one year of experience involving business process analysis, systems planning, information systems, and/or project management.

Business Systems Analyst II: In addition to the above, two years of experience equivalent to a Business Systems Analyst I with the County of San Luis Obispo.

Licenses and Certificates

Certain positions within this classification may require driving. When driving is an essential function of the position, a valid CALIFORNIA driver license will be required at the time of appointment and must be maintained throughout employment.

Other Specifications

Employees must be willing and able to respond to after-normal workday or irregular and on-call emergency requests on nights, weekends and holidays.

How to Apply

Applications, including answers to supplemental questions, must be submitted online by the final filing date. To apply for this position, click "apply" at the top of the page. Most County recruitments require you to respond to supplemental questions as part of the application process. We recommend that you review these questions prior to beginning your application.

An initial application review will be conducted. Candidates who meet the minimum qualifications and are best qualified will be invited to participate in selection activities which may include online assessments, performance exams, written exams, and interviews.

Final candidates will be required to have an in-depth background review performed before proceeding in the process. Please note that references will not be contacted until the end of the process.

If you have questions or would like to discuss the opportunity further, please contact Human Resources at hr@co.slo.ca.us. Confidential inquiries are welcomed.

For further information regarding the County of San Luis Obispo, visit our website at www.slocounty.ca.gov.

Reasonable Accommodation Notice

Federal law requires employers to provide reasonable accommodation to individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. Please call 805-781-5959 for assistance or e-mail hr@co.slo.ca.us for more information.

Veterans Preference Points

If you are applying for employment with the County of San Luis Obispo and you served in the United States Armed Forces, you may be eligible for veterans preference points as part of the recruitment process. Some dependents and survivors of eligible veterans may also be eligible for preference points. Click here for more information and to learn how to apply for this benefit. Please note that Veteran's credits must be on file with the County of San Luis Obispo Veterans Services Office prior to the recruitment closing date indicated on the job announcement.

Equal Employment Opportunity

The County is an equal opportunity employer. Objectives are directed toward assuring equal opportunity in selection / promotion, pay, and job assignments. Recruitment and selection procedures have been established to ensure non-discrimination on the basis of political or religious opinions or affiliations, age, sex, race, color, national origin, marital status, disability, sexual orientation or other non-merit factors. In addition, the County complies with the provisions of the Americans with Disabilities Act in hiring and retaining employees. For more information contact the Human Resources Department at (805)781-5959.

Make a Difference

Employees of the County of San Luis Obispo are public servants who impact the lives of our community every day. From supporting efforts to reduce homelessness, keeping our drinking water clean, or serving the families in need in the community, County employees make a difference.

Compensation and Benefits

Your annual salary is supplemented by a generous benefit package.

In general, temporary employees are not eligible for County-sponsored benefits and may have limited benefit options available to them. For more information on benefit eligibility, please e-mail hr@co.slo.ca.us.

For additional information regarding the benefits listed that may be available to you, visit the associated Benefits-At-A-Glance webpage (click here for link).

Some benefits include:

  • Medical (PPO, EPO, HDHP), Dental (HMO, PPO) and Vision Insurance
  • Health enhancing programs such as Hinge Health, GIThrive and Carrum Health for medical enrollees.
  • Cafeteria (County contribution to pay for insurance premiums)
  • Free visits to the employee health clinic
  • Mental Health resources/benefits including Headspace
  • Voluntary insurance plans (life insurance, disability, critical illness and many more)
  • A lifelong retirement benefit through the San Luis Obispo County Pension Trust
  • Optional deferred compensation plan with up to $500 per year match (depending on bargaining unit)
  • Tax savings accounts (medical and dependent care)
  • Paid personal, sick and vacation days
  • 12 paid holidays
  • Employee Assistance Program
  • Education and Wellness Allowance
  • Post Employment Health Plan
  • Family Friendly workplace policies
  • Flexible work schedule options
  • Rideshare commuter benefits
  • Pet Insurance

The County of San Luis Obispo has been recognized as a Diamond Level Family Friendly Workplace by San Luis Obispo Chamber of Commerce. We support our employees through: childcare assistance, flexible scheduling practices, paid and unpaid leave, comprehensive health benefits, flexible spending accounts, and employee assistance programs.

Pension Benefit and Employee Contribution Rates:

The Countys pension is a defined benefit plan that provides a guaranteed monthly pension payment for life based on your time in service, wages, and other factors. The County is the primary contributor to the pension fund, but the health of the pension fund also depends on mandatory employee contributions. Employees are required to pay a percentage of their base pay towards the pension fund, ranging from 5% to 19%. This amount is deducted from your paycheck pre-tax every pay period. To find out how much will be deducted from your paycheck should you be hired for this position, please contact Pension Trust at (805) 781-5465.

Healthcare Benefits and Cafeteria Contributions:

The County offers comprehensive medical coverage to you and your family, along with two dental plan options and vision coverage. All permanent employees receive a monthly employer contribution (or 'cafeteria' contribution) to help them pay for their portion of the medical, dental, and vision insurance premiums. The amount of the cafeteria contribution varies by Bargaining Unit (BU) and the extent to which employees enroll their dependents. If the cafeteria amount is greater than your selected premiums, the remainder of the cafeteria is paid out to you in your paycheck as taxable income. If the cafeteria amount is less than your monthly premiums, you pay the remainder of the premiums with pre-tax wages.

To estimate your out-of-pocket costs (or cashback from extra cafeteria), visit the Cafeteria Rates webpage (click here for link).

Learning and Development

The County prioritizes your learning, personal and professional development, and career growth. Employees have access to over 1500 on-demand courses, instructor led courses, and job-specific trainings.

Employees can take courses to upskill to make themselves more competitive for promotional opportunities and further their career growth. Examples of courses include:

  • Emotional Intelligence
  • Supervisor/Manager academies
  • Microsoft Suite courses
  • Defensive Driving
  • Financial management
  • Retirement preparedness
  • Teambuilding
  • Written Communication
  • Conflict Management
  • Clifton StrengthsFinder and DISC
  • Job specific conferences/trainings

Student Loan Forgiveness

Did you know that if you are employed by a government agency you may be eligible for the Public Service Loan Forgiveness (PSLF) program

County employees also have access to GotZoom, a program that offers tools and support to navigate your federal student loans.

Homebuyer assistance program

Employees have access to the "Assist-to-Own" program sponsored by Golden State Finance Authority (click here for link to more information) to get a loan for the down payment.

01

This position requires a Bachelors degree in Business Administration, Public Administration, Computer Science, Information Systems AND one year of experience involving business process analysis, systems planning, information systems, and/or project management. Please confirm you meet these minimum requirements.

  • Yes
  • No

02

Please describe your experience with configuring, maintaining, or supporting enterprise permitting and/or workflow systems.

03

Please describe your experience with enterprise database servers (Microsoft SQL Server or Oracle).

04

Please describe your experience in identifying opportunities for enhanced system functionality to support business process improvement.

05

Please describe your experience with planning and building permitting processes.

Required Question

Employer County of San Luis Obispo

Address 1055 Monterey Street

Suite D-250

San Luis Obispo, California, 93408

Phone 805-781-5959

Website http://www.slocounty.ca.gov/

About the Company

C

County of San Luis Obispo