Business Systems Analyst I (PACS ADMIN) - Ancillary Support Systems

Job Requirements

• This is an onsite role requiring regular attendance at the designated work location

POSITION SUMMARY

The Business Systems Analyst II provides advanced support, configuration, and optimization of Business Applications Systems to ensure seamless clinical and business operations. The Business Systems Analyst II serves as a key liaison between end-users and Information Technology (IT), identifying opportunities to enhance workflows, resolve issues, and ensure efficient use of applications systems tools. The Business Systems Analyst II leads system testing, develops and delivers training sessions, and works cross-functionally with departments to implement enhancements and support upgrades.

PRIMARY ACCOUNTABILITIES

• Provides advanced support to end-users by successfully diagnosing, resolving, and documenting any complex technical issues in a efficient and effective manner.
• Configures applications based on individual user, and departmental requests and requirements, ensuring system functions align with workflows for operational and clinical end-users.
• Develops, updates, and administers training sessions and provides educational resources for end-users in support of upgrades, new Associate onboarding, and applicable workflow changes.
• Leads system and quality assurance tests in relation to processing system upgrades, patches, and feature rollouts, mitigating end-user disruption or incidents and high-quality outcomes.
• Partners with clinical and operational teams in reviewing current workflows, finding opportunities for any potential optimizations by using applications systems capabilities.
• Supports end-users by troubleshooting applications and collaborating with technical teams and application support when escalations are necessary for incident resolutions.
• Effectively notates, and tracks end-user reported incidents in ticketing management system to ensure all issues are properly followed up on in a timely manner to provide resolutions.
• Collaborates with teams in applications systems governance processes, change control, and enhancement requests to ensure system integrity and full alignment with enterprise goals.

Work Experience

MINIMUM QUALIFICATIONS

• Education: Associate's degree in Information Technology, Healthcare or Business

Administration, or a relevant field.

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• Work Experience One (1) years of experience in Healthcare or Information Technology

support.

• Licensure: None
• Certification: None
• Work Experience In Lieu of Education: High School Diploma and an additional three (3) years

of experience in Healthcare or Information Technology support.

• Skills/Knowledge/Abilities:

o Proficient in Microsoft Office - Outlook, Word, Excel, PowerPoint.

o Basic problem-solving skills.

o Strong communication skills.

o Ability to learn new software systems quickly.

o Familiarity with clinical workflows and healthcare operations.

PREFERRED QUALIFICATIONS

• Education: Associate's degree in Information Technology, Healthcare or Business

Administration, or relevant field.

• Work Experience: Experience in a clinical or healthcare, and administrative or clinical

applications or other related systems.

• Certification: Relevant Healthcare Technology Certification(s):

o Certified Healthcare Technology Specialist (CHTS).

o Certified Associate in Healthcare Information and Management Systems (CAHIMS).

o Certified Professional in Healthcare Information and Management Systems (CPHIMS).

• o Any other relevant certification(s) in Healthcare Technology

Benefits

ABOUT HEALTH FIRST

At Health First, diversity and inclusion are essential for our continued growth and evolution. Working together, we strive to build and nurture a culture that recognizes, encourages, and respects the diverse voices of our associates. We know through experience that different ideas, perspectives, and backgrounds create a stronger and more collaborative work environment that delivers better results. As an organization, it fuels our innovation and connects us closer to our associates, customers, and the communities we serve.

Schedule : Full-Time

Shift Times : variable

Paygrade : PG-PG-PG-PG-PG-PG-PG-PG-PG-PG-PG-PG-38