This is a remote role that may be hired in several markets across the United States. Priority will be give to those candidates located in: North Carolina, Texas, Arizona and Florida.

This position is within the Enterprise Content Services (ECS) team with a primary focus on the Hyland OnBase software.  This position delivers strategic insight into business systems through complex analysis, reporting, and operational activities.  Serve as a technical expert on system usage and performance.  Collaborate with team members to assist in administration, configuration, and support of the enterprise content services environment. Determines business requirements and implements appropriate specifications, monitoring for compliance and effectiveness. Assists in identifying and resolving process issues which may involve system testing or development. May oversee the work of less experienced analysts in the work group.

• Data Analysis - Sources, compiles, and interprets data. Analyzes data for accuracy and efficiencies, effectively communicates analysis output.
• Identifying Requirements - Elicit, analyze, validate, and document business, functional, technical, reporting, and compliance requirements and communicates them using specifications, process flows, workflow diagrams, gap analysis, reports, project plans, or other forms of documentation. Identify and troubleshoot issues that affect system processes and assist in correcting.  Ensure compliance through testing and analysis.

• Reporting - Produces advanced reporting based on data analysis, user input, and system testing. Identifies patterns, problems, and areas of improvement. May develop process enhancements based on analysis results.
• System Support - Provides expert technical support for systems by responding to escalated inquiries, ensuring processes run smoothly, and working to continuously improve the end-user experience. Implements recommended modifications and enhancements. Serves as an analytics resource to wider organization or business units, offering guidance on systems and data output.

Bachelor’s degree and 4 years of experience in Systems Support, or Analytics, or Operations Support.
OR
High School Diploma or GED and 8 years of experience in Systems Support, or Analytics, or Operations Support

Preferred Qualifications

• Unexpired Hyland OnBase certifications such as OnBase Administrator Professional or Expert, OnBase Workflow Administrator Professional or Expert, Hyland Certified Developer Specialist; or OnBase Consultant Professional or Expert.
• Experience with leading an OnBase Upgrade
• 5+ years’ experience with the administration and use of an enterprise Hyland OnBase deployment; including ECS governance, document capture, search, retrieval, business process management (workflow, forms), record management, and content lifecycle management.
• Experience with enterprise integrations involving Salesforce, middleware API layer, and other Line of Business applications.
• Experience in regulated or compliance-driven environments with records retention, audit controls, data privacy, and information governance requirements.
• Experience supporting enterprise applications through incident management, change management, testing, release management, and production support processes.
• Knowledge Microsoft Office 365, SQL Server, Windows Server, enterprise identity/access management concepts, Jira, Confluence, ServiceNow
• Experience with agile, hybrid, or waterfall delivery methods
• Software Development Life Cycle (SDLC) processes
• Experience with collaboration amongst cross-functional stakeholders

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This job posting is expected to remain active for 45 days from the initial posting date listed above. If it is necessary to extend this deadline, the posting will remain active as appropriate. Job postings may come down early due to business need or a high volume of applicants.

If hired in North Carolina, Arizona, Texas or Florida the base pay for this position is generally between $98,405 and $120,000. Actual starting base pay will be determined based on skills, experience, location, and other non-discriminatory factors permitted by law. For some roles, total compensation may also include variable incentives, bonuses, benefits, and/or other awards as outlined in the offer of employment.

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.