Business Systems Analyst (Limited-Term)

Business Systems Analyst (Limited-Term)

Salary

$94,531.00 - $137,069.00 Annually

Location

2223 E. Wellington Ave. Suite #100 Santa Ana, CA

Job Type

Full-Time Limited Duration

Job Number

8035MR-0626-157(O)

Department

Orange County Employees Retirement System

Opening Date

06/29/2026

• Description
• Benefits
• Questions

CAREER DESCRIPTION

BUSINESS SYSTEMS ANALYST

Open to the Public

Applications will be accepted on a continuous basis until the needs of OCERS have been met. Interested applicants are encouraged to apply immediately.

Please note that this position will be filled as limited-term.

Limited term positions are funded for a specific duration-this assignment is estimated to last approximately three (3) years. While limited in funding, incumbents appointed to limited-term roles receive the same benefits as regular employees. All limited-term positions are subject to the same probationary period as regular-status positions within the same classification.

OCERS offers a competitive benefits package, a defined benefit pension plan which has reciprocity with the Public Employees Retirement System (PERS), and a deferred compensation 457 plan. OCERS offers up to an annual $10,000 Educational and Professional Reimbursement, a $3,500 taxable optional benefit plan, annual leave, and a flexible/hybrid work schedule.

DESCRIPTION

The Orange County Employees Retirement System (OCERS) invites you to join our growing TEAM! We are now accepting on-line applications to fill the position of Business Systems Analyst.

WHO WE ARE

Established in 1945, the Orange County Employees Retirement System (OCERS) provides retirement, death, disability, and cost-of-living benefits to retirees of the County of Orange and certain County districts. Serving approximately 55,000 members, OCERS is governed by a ten-member Board of Retirement that is responsible for managing a $30 billion dollar fund. For more information about OCERS, please click here.

Mission

OCERS mission is to provide secure retirement and disability benefits with the highest standards of excellence.

Vision

OCERS vision is to be a trusted partner providing premier pension administration, distinguished by consistent, quality member experiences and prudent financial stewardship.

Values

• Open and Transparent
• Commitment to Superior Service
• Engaged and Dedicated Workforce
• Reliable and Accurate
• Secure and Sustainable

Job Summary

OCERS is seeking a highly skilled and forward-thinking Information Technology Business Systems Analyst (BSA) to support enterprise-wide technology initiatives focused on Agentic AI, intelligent automation, and business process transformation over the next 3-5 years.

This role will work closely with OCERS Information Technology (IT), Information Security, and the Enterprise Project Management Office (EPMO) to evaluate, design, and implement innovative technology solutions that enhance operational efficiency, reduce risk, and improve service delivery to both internal and external stakeholders.

OCERS is currently in the process of implementing a new Pension Administration System (PAS). This next-generation platform will leverage advanced capabilities including process automation, orchestration, and agentic AI functionality. The BSA will play a critical role in bridging current-state operations with future-state processes, supporting both the PAS implementation and broader organizational transformation efforts.

Key Responsibilities

Business Systems Analysis & Transformation

• Serve as a liaison between business units, IT, Information Security, and EPMO to gather, analyze, and document business and system requirements.
• Translate business needs into functional and technical specifications for system enhancements and new solutions.
• Support the implementation of the new PAS by aligning business processes with system capabilities.

Process Improvement & Automation

• Apply Lean process improvement methodologies to evaluate and streamline existing business workflows.
• Identify opportunities to reduce manual processes, improve accuracy, and enhance operational efficiency.
• Lead or support initiatives leveraging automation, orchestration, and AI-driven solutions, including agentic AI.

Project Delivery & Coordination

• Manage or support IT project work across multiple initiatives in collaboration with the EPMO.
• Participate in project planning, scheduling, risk management, and status reporting.
• Coordinate testing, validation, and deployment of new solutions.

Technology Evaluation & Implementation

• Evaluate emerging tools and technologies, with a strong focus on the Microsoft ecosystem (e.g., Power Platform, Azure, AI services).
• Partner with IT teams to design, test, and deploy scalable and secure solutions.
• Ensure alignment with OCERS IT standards, architecture, and security requirements.

Change Enablement

• Support organizational change by helping stakeholders transition from current processes to future-state operations.
• Assist with documentation, training, and communication efforts related to system and process changes.

Minimum Qualifications

Minimum qualifications required for entry into the classification.

Education and/or Experience:

• Minimum 5 years of proven experience as a Business Systems Analyst (BSA) in an IT environment.
• Demonstrated project management experience, including managing or supporting multiple concurrent initiatives.
• Experience working with cross-functional teams including IT, security, and project management offices.
• Strong analytical, problem-solving, and communication skills.
• Familiarity with cloud data platforms (Microsoft Fabric, Azure, or similar).
• Excellent communication skills with the ability to collaborate across business and technical teams.

Education/Experience Substitution:

• A Bachelors degree in Computer Science, Information Systems, Management Information Systems, Engineering, Data Science, Mathematics, or another closely related STEM field may substitute for one (1) year of the required experience.
• A Masters degree or higher in one of the above fields may substitute for two (2) years of the required experience.

Highly Desirable Qualifications:

• Experience supporting large-scale system implementations, preferably in pension, financial, or public sector environments.

• Familiarity with automation, workflow orchestration, and AI-driven solutions, including emerging agentic AI concepts.

• Lean process improvement certification (e.g., Lean, Six Sigma, or equivalent).

• Hands-on experience with Microsoft technologies such as:

• Power Platform (Power Automate, Power Apps).

• Azure services and integrations.

• Microsoft 365 and related tools.

• Experience in evaluating, designing, testing, and deploying enterprise technology solutions.

Please click here for additional details about the Business Systems Analyst position.

Key Competencies:

• Strategic thinking with a focus on innovation and continuous improvement.
• Ability to bridge business and technical domains effectively.
• Strong stakeholder engagement and collaboration skills.
• Adaptability in a rapidly evolving technology landscape.

Physical, Mental and Environmental Conditions

The following is a description of the physical and mental abilities that are customarily required to perform the essential job functions of this position.

Physical and Mental Requirements

• Speak and hear well enough to communicate in English clearly and understandably in person, over the telephone, and in small groups.
• Manual dexterity sufficient to use hands, arms and shoulders repetitively to operate a telephone, keyboard, write, and use a calculator.
• Mental stamina to interact professionally with members of the Board of Retirement, Participating Employers, peers, and members.
• Vision sufficient to read fine print and a computer monitor.
• Independent body mobility, agility, and stamina to stand, walk, stoop, bend, and twist, to access a standard office environment.
• Ability to sit for prolonged periods of time.
• Body strength sufficient to lift up to 15 pounds and carry files.

Environmental Conditions

• The primary workplace is in an office environment, working with standard office equipment.
• Peripheral office equipment generates a quiet, moderate noise level.
• Operates in an environment that includes elected officials, non-elected officials, government agencies, community interest groups and the general public in the development and coordination of OCERS affairs.
• Out of area travel may be required to attend professional conferences and meetings.

Special Notes, Licenses or Requirements:

• A valid California class C driver's license or the ability to arrange necessary and timely transportation for field travel; may be required to use personal vehicle.
• A complete background investigation is required; a felony or misdemeanor conviction may be a disqualifying factor from employment.

ADDITIONAL INFORMATION

RECRUITMENT PROCEDURE

OCERS' Human Resources Department will screen all applications and supplemental responses to identify qualified candidates. Applications submitted without a completed supplemental information form will be disqualified from further consideration. After screening, the more qualified candidates will be referred to the next step in the recruitment process and notified of all further procedures applicable to their application status.

Applications Appraisal Panel (AAP) |Application Rating (Refer/Non-Refer)

A panel of job knowledge experts will screen and evaluate all application materials for job knowledge, competencies, and related education and experience as described above. Please be thorough in your responses to supplemental questions as each will be evaluated and rated accordingly. Additionally, please be thorough in aligning your education and work experience to the competencies and qualifications listed in this bulletin. Clarity of expression, grammar, spelling and ability to follow instructions will also be considered in the evaluation. This is a competitive process and only the more qualified candidates will be referred to the next step.

Qualifications Appraisal Panel | Oral Interview

Candidates will be interviewed and rated by a panel of job knowledge experts. Each candidates rating will be based on responses to a series of structured questions designed to elicit the candidates qualifications for the job.

Based on OCERS needs and the number of applications received, the selection procedures listed above may be modified, and all affected candidates will be notified.

HOW TO APPLY:

You may apply to this position online via the OCERS Job Board. Only online applications with completed supplemental questions will be accepted.

It is recommended that you record or print your confirmation page, as this verifies receipt of your online application. For specific information pertaining to this recruitment, please contact Alyna Conley at (714) 569-4851 or email aconley@ocers.org.

Please do not submit resumes to this email address as they will not be considered in lieu of the required application process.

EMAIL NOTIFICATION:

Email is the primary form of notification throughout the recruitment process. Please ensure that you include your correct email address in the application and that you use only one email account. NOTE: User accounts are established for one person only and should not be shared with another person. Multiple applications with multiple users may jeopardize your status in the recruitment process for any positions for which you apply. Candidates will be notified regarding their status as the recruitment proceeds via email through the GovernmentJobs.com site. Please check your email folders, including spam/junk folders, and/or accept emails ending with "governmentjobs.com" and "ocers.org." If your email address should change, please update your profile at www.governmentjobs.com.

FREQUENTLY ASKED QUESTIONS:

Click here for additional Frequently Asked Questions.

EEO INFORMATION

OCERS, as an Equal Employment Opportunity employer, encourages applicants from diverse backgrounds to apply.

Administrative Management Benefits

Administrative Management employees enjoy a comprehensive selection of enhanced benefits, including:

• Retirement: Participation in the Orange County Employees Retirement System (OCERS), a defined benefit pension plan. Learn more about OCERS plans and pension benefits here: OCERS Active Member Information.

• Optional Benefit Plan (OBP): An annual amount of $3,500, which may be received in the form of lump sum payment (taxable) or other available benefit choices.

• Paid Leave

• 12 paid holidays per year

• Accrued annual leave

• Health & Dependent Care Reimbursement Accounts: Flexible spending accounts to help cover eligible medical and dependent care expenses with pre-tax dollars.

• Dental Insurance: Provided to team members and eligible dependents at no cost.

• Life and Accidental Death & Dismemberment (AD&D) Insurance: $100,000 AD&D coverage, with the option to purchase additional coverage including dependent coverage.

• Disability Insurance: Short-term and long-term disability insurance programs are provided at no cost to employees.

• 457 Defined Contribution Program: Voluntary retirement savings program with tax-deferred contributions.

• Tuition Reimbursement: Up to $10,000 maximum annually.

For a complete overview of our benefits, please visit the OCERS Benefits Page.

01

Thank you for your interest in the Business Systems Analyst position. You are required to provide full and complete responses to the supplemental questions. Your completed responses to these supplemental questions will be evaluated to determine your qualifications and must be completed properly in order to be given full consideration for the next phase in the selection process. Supplemental questions are designed to help you present your qualifications for this position and will be rated based on the information that you supply. Please provide succinct, concise, descriptive, and detailed information and highlight all of the areas in which you have developed expertise, matching your professional experience with the specific qualifications and abilities for each question. Resumes will not be accepted in lieu of completing the supplemental questions. By selecting yes below, you acknowledge that you have read and understood the requirements of this application.

• Yes
• No

02

This is a hybrid position (3x per week onsite) based out of OCERS headquarters in Santa Ana, CA. Are you currently located in the area or are open to relocation?

• Yes
• No

03

Please select the option that best describes your qualifications.

• I have five (5) or more years of experience as a Business Systems Analyst in an IT environment, project management experience supporting multiple concurrent initiatives, experience working with cross-functional teams (including IT, Information Security, and PMOs), strong analytical/problem-solving/communication skills, and experience with cloud data platforms such as Microsoft Fabric, Azure, or similar technologies.
• I meet most, but not all, of the qualifications listed above.
• I have limited experience in these areas and do not meet most of the qualifications listed above.
• I do not have experience in these areas.

04

Do you possess a Bachelor's degree in Computer Science, Information Systems, Management Information Systems, Engineering, Data Science, Mathematics, or a closely related STEM field? If yes, please indicate the degree earned, the field of study, and the institution attended.

05

Do you possess a Master's degree or higher in one of the fields listed above? If yes, please indicate the degree earned, the field of study, and the institution attended.

06

During a large-scale system implementation (such as a Pension Administration System), describe a time when business stakeholders insisted on preserving a legacy process that conflicted with the new system's capabilities. • What specifically made the process difficult to change? • How did you personally influence the outcome? • What would you do differently today?

07

Tell me about a time you identified an opportunity to automate a business process, but doing so introduced new risks (e.g., audit, compliance, or data integrity concerns). • How did you evaluate whether to proceed? • Who did you involve, and what was your recommendation? • In hindsight, was it the right call?

08

Describe a situation where you tried to apply AI, workflow orchestration, or advanced automation (even if it failed or did not fully deliver). • What was your original hypothesis? • What broke or didn't work as expected? • What did you personally learn about where AI is not the right solution?

09

Think of a time when IT, Information Security, and a business unit had fundamentally different priorities on a project. • What were the competing priorities? • Where did you personally take a stance, and why? • How did the final outcome impact the relationship between those teams?

10

As a public agency committed to transparency and ethical conduct, OCERS requires candidates to disclose any outside business activities. Are you currently engaged in any outside business activities?

• Yes
• No

11

If you answered "Yes" to the above question, please provide a brief description of the outside business activity, including the nature of the business and your role or involvement.

12

I certify that all statements made in this Supplemental Questionnaire are true and complete to the best of my knowledge. I understand that any false statement(s) of materials facts or omissions may subject me to disqualification.

• Yes
• No

Required Question

Employer County of Orange

Address 400 W CIVIC CENTER DRIVE

Santa Ana, California, 92701

Phone 714-834-2555

Website https://hrs.oc.gov