Business Systems Analyst

Title: Business System Analyst

Location: Louisville, KY (Hybrid Schedule – role initially begins onsite before transition to 2-days onsite/3-days remote Hybrid schedule)

Note: This is a W2 contract role – C2C, 1099, & 3rd party candidates will NOT be considered

The Business System Analyst serves as a primary support resource for Homecare Homebase (HCHB) and associated clinical applications. This role is responsible for ensuring system stability, managing incidents and service requests, and providing frontline support to clinical and operational users. The Analyst works closely with IT teams, vendors, and business stakeholders to resolve issues, maintain application performance, and enhance the overall user experience.

·         Provide day-to-day application support for HCHB Agency Management, Pointcare, and integrated clinical systems, ensuring timely resolution of incidents and service requests

·         Monitor system performance and proactively identify, troubleshoot, and resolve application issues to minimize disruption to clinical operations

·         Manage incidents and requests within ServiceNow, including prioritization, documentation, escalation to vendors, and follow-up through resolution

·         Serve as a functional and technical resource for end users, offering guidance, issue resolution, and system usage support

·         Collaborate with cross-functional IT teams to assess, test, and implement system updates, enhancements, and fixes

·         Analyze recurring issues to identify root causes and recommend long-term solutions to improve system stability and reduce ticket volume

·         Support application integrations and data flow between systems, ensuring accurate and reliable information exchange

·         Assist with system upgrades, implementations, and optimization efforts to enhance performance and usability

·         Develop and maintain support documentation, knowledge articles, and standard operating procedures

·         Deliver targeted training and support materials to end users to improve adoption and efficient system use