Business Systems Analyst

Highmark Health

Olympia, WA

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JOB DETAILS

SKILLS

Agile Programming Methodologies, Analysis Skills, Artificial Intelligence (AI), Automation, Bug Tracking/Defect Management, Business Analysis, Business Solutions, Business Support, Claims Processing, Communication Skills, Corporate Policies, Documentation, English Language, Equity Securities, Federal Laws and Regulations, Financial Trend Analysis, HIPAA (Health Insurance Portability and Accountability Act), Health Information Technology, Health Insurance, Healthcare, ITIL (IT Infrastructure Library), Industry/Trade Analysis, Information Technology & Information Systems, Information/Data Security (InfoSec), Lean Six Sigma, Legal Standards, Lift/Move 25 Pounds, Lift/Move 50 Pounds, Maintain Compliance, Market Trend Analysis, Oracle SQLPlus, Problem Solving Skills, Process Improvement, Project Lifecycle, Project Management Professional (PMP), Project/Program Management, Regulations, Regulatory Compliance, Reporting Skills, Risk Management, Sales, Scrum Project Management and Software Development, ScrumMaster, Security Policy, Six Sigma, Software Development Lifecycle (SDLC), Software Engineering, State Laws and Regulations, Strategic Planning, Systems Analysis, TOGAF - The Open Group Architecture Framework, Technical Analysis, Technical Support, Test Plan/Schedule, Test Requirements, Test Scenario, Testing, Training/Teaching, Trend Analysis, User Interface Design, Willing to Travel

LOCATION

Olympia, WA

POSTED

Today

**Company :** enGen **Job Description :** **JOB SUMMARY** This role focuses on supporting the application product lifecycle, with a particular emphasis on claims processing and related application components. The Business Technical Analyst collaborates closely with customers, engineers, and other team members to capture capability needs, gather project specifications, and translate high-level business requirements into clear, comprehensive, and detailed specifications for new capabilities and enhancements on existing applications. A key aspect of this position involves performing analysis of business problems and data to identify trends and opportunities for process improvement, particularly within claims operations. The incumbent will assist in creating and maintaining deliverables such as detailed requirements, user stories, and basic user interface designs. This role also actively participates in the full software development lifecycle on Agile Scrum teams, potentially contributing as a Business Technical Analyst or Tester. The Business Technical Analyst supports all aspects of requirements testing, including scenario creation, documentation, and defect management. They will communicate effectively with team members and customers, assist with requirement walkthroughs, and provide project status updates. A critical responsibility is identifying and exploring opportunities for Artificial Intelligence (AI) and automation solutions within the claims domain and assisting in their implementation. The role requires an understanding of the impact of changes across multiple interconnected systems to support seamless integration, and will assist in identifying, documenting, and managing project risks, defects, and issues to ensure quality delivery. This position also involves staying informed on market trends, particularly in claims technology, to support business value statements. **ESSENTIAL RESPONSIBILITIES** + Work with customers, Software Engineers, Architects, Capability Managers, and other team members to capture capability needs and drive quality business solutions. Create and maintain deliverables such as business vision, requirements and personalization to different clients, and user interface design. + Participate in the full software development life cycle by actively participating on Agile scrum teams in various roles, including, but not limited to, Scrum Master, Business Technical Analyst, User Interface designer, Capability Manager, or Tester, based upon experience and need. + Support various aspects of requirements testing (e.g. testing plan, scenarios, documentation, defect management) to ensure minimal production defects are realized and completing analysis of the results tying back to customer impacts. + Ensure compliance for required standards and all necessary approvals have been obtained throughout the project lifecycle. + Effectively communicate with team members, customers, partners and management, including assisting with or conducting requirement walkthroughs and sprint reviews, reporting project status, enabling vendor solutions and providing accurate and concise documentation. + Other duties as assigned. **EDUCATION** **Minimum** + Bachelor's Degree in Business Management, Information Systems, or closely related field **Substitutions** + None **Preferred** + None **EXPERIENCE** **Minimum** + 3 - 5 years in IS/IT **Preferred** + 1 - 3 years in Lean/Six Sigma experience + 1 - 3 years in the Health Insurance Industry + 1 - 3 years in the Healthcare industry **Certifications & Methodologies:** + Agile Methodology Certification (e.g., CSM, CSPO). **Technical Knowledge:** + Familiarity with open systems technologies. **Industry & Technology Trends:** + Awareness of emerging healthcare IT regulations and trends. + Exposure to claims processing software or platforms (e.g., Facets, Amisys, HealthRules). **LICENSES OR CERTIFICATIONS** **Required** + None **Preferred** + Information Technology Infrastructure Library (ITIL) + The Open Framework Group (TOGAF) + Six Sigma + Project Management Professional (PMP) **SKILLS** + Analytical Skills + Problem-Solving + Communication Skills + Report Writing + SQL + Agile Methodolgy + Agile Project Management **Language Requirements (other than English)** None **Travel Required** 0% - 25% **PHYSICAL, MENTAL DEMANDS and WORKING CONDITIONS** **Position Type** Office-Based Teaches / trains others regularly Rarely Travel regularly from the office to various work sites or from site-to-site Occasionally Works primarily out-of-the office selling products/services (sales employees) Never Physical work site required Yes Lifting: up to 10 pounds Rarely Lifting: 10 to 25 pounds Rarely Lifting: 25 to 50 pounds Rarely **_Disclaimer:_** _The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job._ **_Compliance Requirement:_** _This position adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies._ _As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company's Handbook of Privacy Policies and Practices and Information Security Policy._ _Furthermore, it is every employee's responsibility to comply with the company's Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements._ **Pay Range Minimum:** $68,400.00 **Pay Range Maximum:** $105,900.00 _Base pay is determined by a variety of factors including a candidate's qualifications, experience, and expected contributions, as well as internal peer equity, market, and business considerations. The displayed salary range does not reflect any geographic differential Highmark may apply for certain locations based upon comparative markets._ Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on any category protected by applicable federal, state, or local law. We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the email below. For accommodation requests, please contact HR Services Online at HRServices@highmarkhealth.org California Consumer Privacy Act Employees, Contractors, and Applicants Notice Req ID: J280999

About the Company

Highmark Health

INDUSTRY

Other/Not Classified

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