Business Systems Analyst, Salesforce & ERP

Envita Solutions, formerly known as Heritage Interactive Services, is a leading total waste management partner. The company is dedicated to fostering a healthier planet by transforming complex waste challenges into sustainable solutions. Headquartered in Indianapolis, Indiana, Envita Solutions operates in the U.S., Mexico, and Canada, has over 300 employees, and a network of over 3,000 supplier partners. A division of The Heritage Group, Envita Solutions is part of a portfolio of more than 30 companies specializing in heavy construction and materials, environmental services, and specialty chemicals. With unique access to research and development and a leading hard tech corporate venture capital portfolio, Envita Solutions is at the forefront of waste and climate challenge innovation.

At Envita, our guiding principles are the foundation of our company. Our vision is to foster a healthier planet by transforming complex waste challenges into sustainable solutions. We exist to protect human health and the environment and build a safer, more sustainable world. We believe in creating enduring value, building long-term relationships and mutual trust, betting on our people, keeping our eyes open for opportunity, tackling the big problems, and doing the right thing-always.

This role will work with business stakeholders on the needs for the Salesforce platform and the proprietary ERP system (IS2). Responsibilities include collaborating to gather system requirements, expectations, functionality and feedback. Additionally, designing scalable solutions based on best practices, testing changes, and supporting implementation to production environments. This Business Analyst should be well-versed in various aspects of stakeholder engagement, including basic user management, support tickets, solution design, implementation, and training. Building a thorough understanding of the Salesforce platform and Envita's IS2 platform, along with knowledge of our current setup and business objectives, is essential for this role.

Essential Functions

• All aspects of user and license management including new user setup/deactivation, roles, profiles, and permissions for Salesforce and any third-party integrations.
• Collaborate with other teams to evaluate and implement tools that enhance productivity. Identify and gather requirements, translating into best practice, scalable solutions with a focus on exceptional user experience.
• Communicate project timelines, deliverables, and status updates to stakeholders. Participate in Salesforce roadmap planning and strategic alignment with business goals.
• Handle user support tickets, monitor and improve user adoption, and identify unused or underutilized platform features.
• Communicate to the business and provide documentation and training on any new features, functionality or updates as needed.
• Translate business requirements into IS2 or Salesforce solutions, ensuring the best platform is utilized for the need to meet the organizations goals.
• Write user stories for both IS2 and Salesforce for the development teams, test functionality, provide meaningful feedback, and help with the implementation of new features into production environments.

• Additional duties and responsibilities as assigned, including but not limited to continuously growing in alignment with the Company's core values, competencies, and skills.
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Education Qualifications

• Required High School or Equivalent
• Preferred Bachelor's Degree in Computer Science, Software Engineering, Business Administration, or related field

Experience Qualifications

• Preferred 1+ years Salesforce Administration or Business Systems Analyst

Skills and Abilities

• Effective problem-solving skills
• Proven ability to adapt and deliver solutions
• Strong relationship building and communication skills, with the ability to translate technical concepts to non-technical stakeholders.
• Proficiency in managing basic Salesforce administrative responsibilities
• Familiarity with DevOps practices and version control tools
• Familiarity with Atlassian and Jira
• Understanding of best practices for data governance

Licenses and Certifications

• Salesforce Administrator certification or Salesforce Business Analyst certification Upon Hire Preferred
• Salesforce Business Analyst Certification within 180 Days Required

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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