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Data Analysis Jobs in Mountain View, CA

Business Systems Analyst (Smartsheet)

Protingent

Mountain View, CA

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JOB DETAILS
SALARY
$60–$68 Per Hour
SKILLS
Application Programming Interface (API), Atlassian JIRA, Best Practices, Blueprints, Business Analysis, Business Processes, Business Solutions, Communication Skills, Contract Analysis, Cross-Functional, Customer Relations, Customer Support/Service, Documentation, Establish Priorities, Help Desk, IT Service Management (ITSM), Identify Issues, Interpersonal Skills, Microsoft PowerPoint, Multitasking, Performance Analysis, Presentation/Verbal Skills, Problem Solving Skills, Procedure Development, Product Management, Production Support, Project/Program Management, Reporting Dashboards, Requirements Management, Root Cause Analysis, Salesforce.com, Systems Administration/Management, Systems Analysis, Systems Maintenance, Team Player, Technical/Engineering Design, Time Management, Training/Teaching, User Documentation, Writing Skills
LOCATION
Mountain View, CA
POSTED
Today
Job Title: Business Systems Analyst (Smartsheet)

Position Description: Protingent Staffing has an exciting contract Business Systems Analyst (Smartsheet)with our client located in Sunnyvale, CA.

Job Description:
  • As a Business Analyst, you will be responsible for providing best practice advisory services to functional and technical streams throughout the solution implementation and ongoing sustainment.
  • This role will build and drive high-performing relationships with customers and other stakeholders within team to ensure high quality delivery of all aspects of solution development.

Job Responsibilities:
  • Solution design and review of all business process and system level changes as part of continual service improvement.
  • Facilitate meetings with process owners and other stakeholders to gather business requirements
  • Develop supporting materials to facilitate requirement building such as sample dashboards, and user journey maps
  • Translate business requirements into user stories for the development team
  • Work with the development team to continuously refine the documented requirements
  • Develop procedures, manuals, and other documentation for the systems developed based on the requirements gathered
  • Work with onsite and offshore developers to provide insight on business requirements and functional design
  • In addition to the solution design and implementation responsibilities, the Business Analyst will play a crucial role in production support, ensuring the smooth operation of implemented solutions.
  • The candidate will manage ITSM tickets, providing timely resolution to issues and maintaining system stability.
  • Monitoring system performance and addressing any operational issues promptly.
  • Managing and prioritizing ITSM tickets, ensuring effective communication with stakeholders regarding ticket status and resolution timelines.
  • Collaborating with IT teams to identify root causes of recurring issues and implementing preventive measures.
  • Offering proactive support by identifying potential system improvements and efficiencies.
  • Providing training and support to end-users, ensuring they can effectively utilize the Smartsheet application for their business needs.

Job Qualifications:
  • 4+ years of relevant experience as Business Analyst
  • Ability to think critically about solutions to remove “Sand in the Gears”
  • Proficient in use of formulas and functions in excel, Smartsheet
  • Strong interpersonal skills and ability to help end users from cross functional teams to efficiently use the Smartsheet Application for their business needs
  • Ability to work independently and manage multiple task assignments
  • Strong oral and written communication skills, including presentation skills (Lucid Chart, MS PowerPoint)
  • Strong problem solving and troubleshooting skills with the ability to exercise mature judgment
Must Haves:
  • Experience building solutions using Premium Apps (Data Shuttle, Dynamic View, DataMesh, Pivot, Calendar, WorkApps)
  • Experience building solutions with Advanced Capabilities including Sheet Automations, Cross- sheet references/cell linking, DataTable, Document Builder, Workload Tracking, etc.
  • Technical understanding of Control Center solutions; Experience building blueprints for multi- tier program configurations
Nice-to-have:
  • Smartsheet Certifications: Core Product, Project Management, System Administrator, Control Center Lead, Control Center Blueprint Builder
  • Experience building workflows using Smartsheet Connectors: Salesforce, Jira
  • Experience building solutions with Smartsheet API (Bridge workflows a plus

Job Details:
  • Job Type: Contract
  • Pay Range: $60 -$68 an hour
  • Location: Sunnyvale, CA

Benefits Package: Protingent offers competitive salaries, insurance plan options (HDHP plan or POS plan), education/certification reimbursement, pre-tax commuter benefits, Paid Time Off (PTO), and an administered 401k plan.

About Protingent: Protingent is an Award-Winning provider of top-tier Engineering and IT talent, trusted by companies at the forefront of innovation — from Software and Aerospace to AI, Clean Tech, Medical Devices, and Connected Technologies. We’re passionate about making a positive impact by connecting exceptional talent with meaningful opportunities and helping our clients build the future.

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