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Business Systems Analyst (Smartsheet)

Iconma

Sunnyvale, CA

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JOB DETAILS
SALARY
$69.07–$74.07 Per Hour
SKILLS
Application Programming Interface (API), Atlassian JIRA, Blueprints, Business Analysis, Business Processes, Business Solutions, Communication Skills, Cross-Functional, Documentation, Establish Priorities, Health Plan, Help Desk, IT Service Management (ITSM), Identify Issues, Interpersonal Skills, Microsoft PowerPoint, Multitasking, Performance Analysis, Presentation/Verbal Skills, Problem Solving Skills, Procedure Development, Product Management, Production Support, Project/Program Management, Reporting Dashboards, Requirements Management, Root Cause Analysis, Salesforce.com, Systems Administration/Management, Systems Analysis, Systems Maintenance, Team Player, Technical/Engineering Design, Time Management, Training/Teaching, User Documentation, Writing Skills
LOCATION
Sunnyvale, CA
POSTED
8 days ago
Our client, a Medical Technology company, is looking for a Business Systems Analyst (Smartsheet) for their Sunnyvale, CA/Atlanta, GA location.
 
Responsibilities:
  • Solution design and review of all business process and system level changes as part of continual service improvement.
  • Facilitate meetings with process owners and other stakeholders to gather business requirements
  • Develop supporting materials to facilitate requirement building such as sample dashboards, and user journey maps
  • Translate business requirements into user stories for the development team
  • Work with the development team to continuously refine the documented requirements
  • Develop procedures, manuals, and other documentation for the systems developed based on the requirements gathered
  • Work with onsite and offshore developers to provide insight on business requirements and functional design
  • In addition to the solution design and implementation responsibilities, the Business Analyst will play a crucial role in production support, ensuring the smooth operation of implemented solutions. The candidate will manage ITSM tickets, providing timely resolution to issues and maintaining system stability.
  • Monitoring system performance and addressing any operational issues promptly.
  • Managing and prioritizing ITSM tickets, ensuring effective communication with stakeholders regarding ticket status and resolution timelines.
  • Collaborating with IT teams to identify root causes of recurring issues and implementing preventive measures.
  • Offering proactive support by identifying potential system improvements and efficiencies.
  • Providing training and support to end-users, ensuring they can effectively utilize the Smartsheet application for their business needs.
 
Requirements:
  • 4+ years of relevant experience as Business Analyst
  • Ability to think critically about solutions to remove “Sand in the Gears”
  • Proficient in use of formulas and functions in excel, Smartsheet
  • Strong interpersonal skills and ability to help end users from cross functional teams to efficiently use the Smartsheet Application for their business needs
  • Ability to work independently and manage multiple task assignments
  • Strong oral and written communication skills, including presentation skills (Lucid Chart, MS PowerPoint)
  • Strong problem solving and troubleshooting skills with the ability to exercise mature judgment
  • Experience building solutions using Premium Apps (Data Shuttle, Dynamic View, DataMesh, Pivot, Calendar, WorkApps)
  • Experience building solutions with Advanced Capabilities including Sheet Automations, Cross- sheet references/cell linking, DataTable, Document Builder, Workload Tracking, etc.
  • Technical understanding of Control Center solutions; Experience building blueprints for multi- tier program configurations
  • Smartsheet Certifications: Core Product, Project Management, System Administrator, Control Center Lead, Control Center Blueprint Builder
  • Experience building workflows using Smartsheet Connectors: Salesforce, Jira
  • Experience building solutions with Smartsheet API (Bridge workflows a plus)
 
Why Should You Apply?

About the Company

I

Iconma

ICONMA is a global information consulting management firm providing Professional Staffing Services and Project-Based Solutions for organizations in a broad range of industries.

  • Corporate Headquarters in Troy, Michigan; 20+ locations worldwide.
  • Certified Woman-Owned Business Enterprise (WBE); certified by Women’s Business Enterprise National Council, National Women Business Owners Corporation (NWBOC); and California Public Utilities Commission (CPUC).
  • Founded in 2000
  • 2000+ Employees

The company was founded on the principle that success is derived from delivering high quality service and resources in the most responsive, flexible, and innovative way. ICONMA invests in people and resources with a single goal: To provide our customers with the highest quality service in the most responsive manner. Through its network of offices, ICONMA provides the resources to help clients maintain their competitive advantage.

COMPANY SIZE
2,000 to 2,499 employees
INDUSTRY
Management Consulting Services
EMPLOYEE BENEFITS
401K, Employee Referral Program, Life Insurance
FOUNDED
2000
WEBSITE
https://www.iconma.com/

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